Member Services Advisor

AO Globe Life is seeking dedicated, people-focused individuals to join our fully remote team. This opportunity is ideal for professionals who enjoy helping others, thrive in a structured yet flexible environment, and want to build a long-term career while working from home. In this role, you will assist individuals and families across the United States in understanding and accessing benefit programs designed to provide financial protection and peace of mind. You will meet virtually with clients who have already requested information—there is no cold calling or door-to-door outreach. AO Globe Life provides comprehensive training, mentorship, and a supportive team culture so every team member has the tools and confidence to succeed. Whether you are starting your career or pursuing a new professional direction, this role allows you to combine meaningful work with long-term growth. Responsibilities Conduct scheduled virtual consultations with individuals and families across the United States using Zoom Listen carefully to client needs and help them identify benefit options that fit their circumstances Clearly explain available programs in a professional and easy-to-understand manner Guide clients through the enrollment process from beginning to completion Maintain organized digital records of client interactions, documentation, and follow-up communication Provide continued support after enrollment to ensure long-term client satisfaction Participate in ongoing professional development, mentorship sessions, and product training Collaborate with team members to share best practices and support overall team goals This role requires professionalism, strong communication, and the ability to manage your time effectively while working independently in a remote environment. Qualifications Strong verbal communication and active listening skills Ability to build trust and rapport during virtual client interactions High level of organization and attention to detail Self-motivated with the ability to manage responsibilities independently Comfortable using technology such as Zoom, email, and digital documentation tools Positive attitude and willingness to learn and grow professionally Customer service, sales, or client relations experience is helpful but not required Requirements Must be authorized to work in the United States Access to a Windows-based laptop or desktop computer with webcam Reliable high-speed internet connection Quiet, professional workspace suitable for virtual meetings Training and Support AO Globe Life provides structured onboarding and ongoing training to ensure team members are confident and prepared in their roles. Training covers product knowledge, compliance guidelines, and best practices for virtual client consultations. Team members participate in weekly training sessions designed to strengthen communication, presentation, and leadership skills. Experienced mentors provide guidance and support as you progress in your role and pursue long-term professional development. What You Can Expect Working with AO Globe Life means joining a supportive remote environment where professionalism, collaboration, and growth are highly valued. Team members have the flexibility to manage their schedules while maintaining accountability for client appointments and team objectives. Because all consultations are conducted virtually, you can work from anywhere within the United States while remaining connected to a collaborative team network. Many professionals find this role fulfilling because it combines meaningful client interactions, ongoing learning, and opportunities for career advancement. Who Thrives in This Role This opportunity is well-suited for individuals who: Enjoy helping others and delivering high-quality service Value a structured environment with the flexibility of remote work Communicate clearly and adapt easily to different client needs Are motivated by continuous learning and personal growth Work well independently while contributing positively to a team Prior industry experience is not required. The most important qualities are integrity, professionalism, and a strong desire to learn. About AO Globe Life For more than 70 years, AO Globe Life has provided supplemental benefits to working-class families across the United States. The organization partners with labor unions, credit unions, and veteran associations to deliver programs designed to help families protect their financial futures. AO Globe Life operates with a fully remote workforce and is built on three core values: integrity, growth, and impact . Every team member contributes to the mission of serving families while building meaningful professional careers. Apply Today If you are ready to build a career that combines flexibility, purpose, and long-term opportunity, we encourage you to apply today. Join AO Globe Life and help families across the country protect what matters most while building a career you can be proud of.