Member Services Administrator, PIVOTAL

Member Services Administrator (PCN), PIVOTAL London, United Kingdom InMotion Ventures 3 Ltd About us InMotion Ventures 3 brings together two innovative brands, PIVOTAL and THE OUT, with a shared mission to redefine how people access and experience Jaguar and Land Rover vehicles. While each brand offers a distinct service, both are focused on delivering a seamless, flexible, and premium customer experience. PIVOTAL is transforming car ownership through a flexible subscription model, giving members access to the latest vehicles with a simple monthly payment that covers everything. THE OUT is reinventing car rental in London by delivering high-end vehicles to customers’ doors. No rental desks, no hidden fees, just a smooth, first-class experience. About the Role As a key member of our Customer Service team, you will play an important role in supporting both brands. This position requires a proactive, self-motivated individual with a strong work ethic who is comfortable working independently while also contributing to a collaborative team environment. You will need to be extremely organised with excellent attention to detail and able to work on your own initiative to support our customers who have obtained a Parking Charge Notice alongside other documentation requests. This role is mainly remote, with occasional visits to our Old Street (London) office.