Member Operations Specialist

Member Operations Specialist About Vira Health Vira Health is a women's healthcare technology company providing virtual clinical care, educational resources, and support across fertility, hormonal health, pregnancy, parenting, perimenopause, menopause, and family health. We partner with employers and health plans to improve health outcomes and make evidence-based women's healthcare accessible worldwide. Our platform brings together three products: Vira - our comprehensive care navigation and employee benefit platform; Stella – our specialist online menopause clinic offering virtual appointments, hormone therapy prescriptions, and lifestyle coaching; and The Lowdown – a contraception and reproductive health resource trusted by millions. We operate globally, with a remote-first team united by a shared commitment to improving health outcomes for women and families worldwide. About the Role Our clinical operations team is the engine that keeps Vira's virtual clinics running smoothly across the UK, South Africa, and the United States. As Member Operations Specialist, you'll be the operational backbone of Stella (our specialist online menopause clinic) and Vira Member Zone (our care navigation platform) - ensuring every interaction is coordinated efficiently and to a consistently high standard. This role sits at the heart of our clinical delivery. You'll be the person who keeps our virtual clinics running smoothly across three healthcare systems - coordinating clinicians, supporting members, and owning the operational rhythm that lets our practitioners focus on what they do best. The work is varied and fast-paced: a typical week might include shaping schedules across our clinics, troubleshooting a member's verification issue, compiling utilisation data for our clinical safety meeting, and supporting a US clinician through credentialing renewal. You'll work closely with clinical leadership and gain real visibility into how a modern, multi-jurisdiction virtual clinic operates at scale. This role is a full-time remote role. We welcome applications from both employees and contractors. What You'll Do Run our clinics, daily. Own clinician scheduling, appointment triage, and the operational workflows that keep our UK, South African, and US clinics moving - so practitioners can focus on care. Be the first responder for members. Triage and respond across Intercom, the Vira Member Zone inbox, Slack, and email - handling queries directly where you can, and routing clinical or complex issues to the right team. Own clinical governance and compliance workflows. Clinical safety reporting and utilisation tracking; US credentialing, payer eligibility, and chart audits. Improve how we work. Identify operational pain points and partner with clinical, product, and operations teams to sharpen our processes over time. What We're Looking For 2+ years in clinical operations, virtual care, or healthcare member support. You've handled both the operational backbone (workflows, scheduling, compliance) and the member-facing side (responding to queries, building rapport, resolving issues). Ideally in a healthcare or healthtech setting. Working knowledge of the US healthcare system is essential. You'll own US-facing workflows day-to-day, including payer eligibility, clinician credentialing, collaboration agreements, and chart audits. You already understand how the system works - and can use that understanding to unlock problems for patients. Strong attention to detail, paired with the drive to improve. You follow SOPs precisely, spot when a workflow is broken, and partner cross-functionally to fix it rather than work around it. Full ownership in a remote, async environment. You drive work forward without prompting, anticipate problems before they're urgent, and chase loose ends without being asked. Strong prioritisation across competing queues and timezones. UK, SA, and US operations every day - knowing what not to do matters as much as knowing what to do. Excellent written and verbal communication. You build rapport quickly in a virtual setting, across members, clinicians, and internal teams. Comfortable across digital platforms and health technology tools. You pick up new systems quickly (ClickUp, Slack, Intercom, Healthie, JustCall, others). Compassionate, empathetic, and non-judgmental in all member interactions, with discretion and professionalism around clinical and patient data. Cultural humility and a genuine commitment to serving diverse communities. Nice to Have Experience in telehealth, digital health, or virtual care operations. Experience in a startup or fast-paced scale-up environment. Working knowledge of clinical safety / clinical governance reporting. Multi-lingual capabilities (particularly French, Spanish, Arabic, or other languages relevant to our markets). Working at Vira Health Remote-first, with a flexible and internationally distributed team. A mission-driven environment where your work has a direct and meaningful impact on the health outcomes of women and families worldwide. Values-led culture built around being Bold, listening deeply, and pursuing Excellence.