Member Experience Coordinator

Member Experience Coordinator Hybrid in Lenexa, Kansas Join us in shaping a healthier future for kids. At Children’s Hospital Association, we unite more than 200 member hospitals to put children first—advancing care, informing policy, and driving progress together. Resume review will be ongoing; interview scheduling will begin the week of April 27. Where You’ll Work This position is based in our Lenexa, KS office. We leverage a hybrid working model working three days in the office, two days optional remote work. What You’ll Do The Member Experience Coordinator is responsible for coordinating and supporting membership operations, engagement, and outreach initiatives. In addition to providing department and project support, this role acts as the primary contact for member inquiries and ensures accurate management of contact, organization, and engagement data in the Customer Relationship Management (CRM) system. Handle all questions and information requests through the membership support box, phone calls, and internal/external inquiries for membership and membership-related concerns. Develop and build strong relationships with a variety of contacts, including hospital senior executives and their support staff through phone and/or email, actively solving problems and answering inquiries. Manage and supports projects aimed at increasing member engagement and promoting the value of CHA membership. Support meeting and event processes by ensuring accurate tracking, documentation, and distribution of key materials and deliverables. Manage and update contact and organizational changes in the CRM, verifying credibility and accuracy of information. Act as a CRM superuser, working collaboratively with CRM Administrator and team to ensure data quality, reporting, and workflows match business operations. Drive efficiency in activities through the creation of templates, processes, workflows, and tools. Support conference and affinity group programs by scheduling webinars, managing registration, and supporting on-site meetings. What You’ll Bring to CHA Any combination of education and experience providing the required skill and knowledge is qualifying. High school diploma or equivalent required; bachelor’s degree preferred. Minimum of three years’ experience in an administrative, customer-focused role. Advanced knowledge of Customer Relationship Management programs; Salesforce knowledge is preferred. Excellent organizational skills with experience managing and supporting multiple people, projects, and tasks at the same time. Excellent interpersonal, relationship-building, and communication skills. Sound professional judgment and discretion; strong attention to detail. Ability to work autonomously and within a team environment. Knowledge of the health care industry, including key terms. Our Perks and Benefits: Competitive total compensation package Medical, dental and vision insurance Retirement Savings program with generous company contribution Hybrid working model Health Savings Account with company contribution Wellness program Paid time off and personal days 9 paid holidays Paid Parental Leave And more! More About CHA This pay range shown is a guideline. Min: $45,000 Max: $88,000 Compensation is based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Diversity, Equity and Inclusion CHA is committed to advancing diversity, equity and inclusion within our organization, our membership, the care delivery of children’s hospitals and their communities and through the federal policymaking environment. With children’s hospitals we strive to ensure organizational cultures where everyone feels valued and actively participates in the mission of our organizations. Racism stands firmly in the way of improving children’s health. We remain vigilant in our quest for a diverse and inclusive community and in standing against racism and discrimination wherever it exists. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, and protected veteran status, or disability status. Visa sponsorship is not available for this position.