Member Enrollment Coordinator

Are you looking for a position where you can tactfully and empathetically assist patient members in navigating and enrolling in their life-changing copay assistant programs? Do you enjoy a routine environment where you help people, solve problems, and make every call count? Then, join the PrudentRx call center team as a Member Enrollment Coordinator, where you’ll be a trusted guide for members navigating the copay territory and gracefully impacting lives every day through inbound & outbound calls. This role is perfect for someone who thrives in a fast-paced call center, values accuracy and compassion, and takes pride in delivering first-call resolutions. This role requires the daily utilization of interpersonal, computer, and problem-solving skills with a desire to be a team player in assisting others. In addition, you will be joining a growing company that will give you the opportunity to impact your callers and co-workers every day. Position Details United States- Work from home/ Remote Shift availability Monday - Friday shift times start as early as 11:00 EST. [Accepting applicants in EST, and CST time zone] Hourly/Non-Exempt Equipment and hardware provided. Interviewing, orientation, and training are conducted virtually. Responsibilities Work inbound and outbound member calls, assisting with the enrollment process. Act as a subject matter expert to provide members with clear, accurate, and up-to-date information regarding program eligibility, requirements, and other enrollment needs. Provide members with tactful and compassionate support throughout the enrollment process (while maintaining professionalism) Escalate unresolved cases and pending member grievances. Utilize the Salesforce CRM database to verify member data to complete enrollment. Generate detailed records and notes of inquiries, comments, and interactions via CRM Work assigned queues and/or cases as directed by call center leadership Complete all necessary continued learning and training requirements per department and company need Other essential duties as assigned.