About this role
Contracting Specialist – Agent & Agency (Medicare) Location: Knoxville, TN (in-office/hybrid) or Remote (TN, GA, SC, FL, MI, MO, VA, PA, TX, KS) Remote team members travel to Knoxville ~2x/year. About the Role National Contracting Center (NCC) is hiring a Contracting Specialist to support independent Medicare agents and Agency Owners as they launch and grow their businesses. You’ll guide agents through contracting, certifications, and licensing—ensuring they are fully “Ready to Sell”—while delivering a clear, supportive contracting experience. Key Responsibilities Manage agent/agency contracting from start to finish Support certifications, licensing, and carrier requirements Troubleshoot issues and follow up on outstanding items Serve as the primary point of contact during the contracting stage Track progress in CRM and coordinate with internal teams Provide ongoing support (book transfers, updates, etc.) Assume responsibility for special projects as assigned Required Qualifications Bachelor’s degree or equivalent experience Experience in onboarding, customer success, account management, or client support CRM experience and strong tech skills (Microsoft Office) Strong communication skills and ability to multitask in a fast-paced environment Comfortable spending significant time on the phone Compensation & Benefits Competitive salary + bonus Comprehensive benefits package 401(k) with 100% match up to 5% Student loan assistance Paid leave programs Work-Life Balance 3 weeks PTO Paid holidays “Twixmas” — paid closure between Christmas and New Year’s Day 🚫 No external recruiters, please