Medical Virtual Receptionist

TASKS: Manage incoming and outgoing phone calls Arrange patient appointments Coordinate referrals Perform Insurance Verification Handle inquiries from third-party partners (e.g., medical records, charts, lab results) REQUIREMENT: Proficiency in English, both written and spoken Extensive background in the US Healthcare Industry HIPAA Compliance/Training/Certification At least 2 years of experience as a Medical VA or similar BPO experience handling US Healthcare accounts Competency in tasks including Insurance Verification, Prior Authorization, Patient Scheduling, Claims Processing, handling Inbound/Outbound calls, and email management Full-time availability during the Graveyard Shift (40 hours weekly) Exceptional customer service abilities, even when dealing with challenging patients/providers Knowledge of EMRs/EHRs, Portals, and tools utilized in the US Healthcare industry Tech-savviness Suitable home office setup BENEFITS: A competitive starting wage of $800 - $900. Paid Time Off (PTO) for vacation, sick days, and United States holidays