Medical Virtual Assistant - Virtual Assistant

This is a remote position.

Virtual Rockstar is seeking a highly organized and detail-oriented Medical Virtual Assistant to join our partner’s multidisciplinary therapy team based in Maryland. This role is fully remote but requires full-time commitment during U.S. Eastern Time business hours. You will be an integral part of a collaborative care team, supporting Occupational Therapy (OT), Speech-Language Pathology (SLP), and psychological services.

Responsibilities

You will work closely with front office and billing staff to ensure a smooth patient experience, accurate scheduling, and proper insurance handling. Responsibilities include:

Patient & Administrative Support

• Respond to patient inquiries via phone and email
  

• Maintain accurate patient records in compliance with HIPAA regulations
  

• Ensure patient privacy and confidentiality at all times
  

• Assist in pre-visit organization, ensuring all paperwork and insurance requirements are complete prior to scheduling
  

Insurance & Billing Support

• Verify patient insurance coverage
  

• Obtain pre-authorizations for procedures
  

• Update patient files with accurate insurance information
  

• Liaise with insurance providers to clarify coverage and benefits
  

• Track and follow up on pending claims and denials
  

• Resolve billing discrepancies promptly
  

Team Collaboration

• Coordinate with the in-house front desk and billing team to ensure scheduling and billing accuracy
  

• Support therapists and administrative staff in managing daily workflows
  

Requirements

• Experience in medical administration, preferably in PT/OT/SLP or behavioral health settings
  

• Strong understanding of insurance verification, authorizations, and claims follow-up
  

• Proficiency with healthcare software and insurance portals (e.g., Prompt, Availity, CareFirst, NaviNet, Humana Military)
  

• Excellent communication skills (written and verbal)
  

• High attention to detail and ability to manage multiple priorities
  

• Reliable internet connection and a quiet, professional remote workspace
  

Non-Negotiables

• Proven experience with insurance benefits verification
  
• Proven experience obtaining and managing prior authorizations
  
• Experience following up on insurance denials and claim issues
  
• Strong phone skills and confidence handling both inbound and outbound patient calls
  
• High attention to detail and commitment to accuracy
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families across the Globe