Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Job Requirements:
Experience: Minimum of 2 years of experience in a medical receptionist or administrative role within a healthcare environment is essential.
Technical Proficiency: Familiarity with electronic health record (EHR) systems and medical office software; experience with telehealth platforms is a plus.
Customer Service Skills: Strong communication and interpersonal skills, demonstrating the ability to engage empathetically with patients and address their needs effectively.
Organizational Skills: Proven ability to multitask, prioritize responsibilities, and manage time efficiently in a fast-paced remote setting.
Knowledge: Understanding of medical terminology, insurance processes, and patient registration protocols to ensure smooth operations.
Attention to Detail: High level of accuracy in data entry and documentation, with a commitment to maintaining patient confidentiality and compliance with privacy regulations.
Shift Flexibility: Flexibility to cover additional shifts as needed with prior notice, including availability to work Saturday mornings to support the team and patient needs.
Core responsibilities:
Appointment Management: Schedule and manage patient appointments, including new visits and follow-ups, ensuring optimal coordination with healthcare providers schedules.
Patient Registration: As directed, collect and verify patient demographic information, medical history, and insurance details during the registration process to ensure accurate records.
Communication: Respond to incoming calls and emails, providing assistance with inquiries related to appointments, billing, and general patient support in a professional manner.
Insurance Verification: As directed, verify patients' insurance coverage and eligibility prior to appointments, communicating any financial responsibilities to patients clearly.
Medical Records Maintenance: Ensure the accurate and timely updating of electronic medical records (EMR), maintaining confidentiality and compliance with relevant regulations.
Administrative Support: Assist with general administrative tasks as needed, including processing documents and managing correspondence to support the healthcare team.
Benefits:
Competitive salary
Opportunity to shape the HR function of a rapidly growing BPO.
Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!