About this role
The Medical Office Assistant (Remote) plays a key role in supporting day-to-day administrative operations within the program. This position is responsible for providing high-quality clerical and administrative support, maintaining accurate data, and ensuring efficient communication between patients, healthcare providers, and internal teams. Key Responsibilities: Provide cross-functional administrative support, including data processing, report preparation, meeting coordination, and general office management. Manage inbound communications (calls, emails, faxes) promptly and professionally. Maintain accurate and complete records in electronic medical record (EMR) and database systems. Prepare and distribute program documents and materials as needed. Support field and clinical staff with administrative and documentation needs. Ensure data integrity and consistency through regular review and updates. Process and report Adverse Events/Serious Adverse Events (AE/SAE) in compliance with established SOPs. Perform additional administrative duties as assigned. Requirements: Previous experience in a medical office or patient support program is a strong asset. Excellent communication, organization, and customer service skills. Strong attention to detail and accuracy in data entry and documentation. Proficient in Microsoft Office, electronic databases, and phone systems. Ability to multitask and adapt effectively in a fast-paced environment. Demonstrated ability to handle confidential information with discretion. A proactive team player who can also work independently with minimal supervision.