Medical Information Officer (US working hours)

We are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance. PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and has become one of the global leaders in its field. We cover all therapy areas including medical device. We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved. Come and join us in this exciting journey to make a positive impact in patient’s lives. The Medical Information (MI) Officer is a senior member of the MI Department. The role is ideal for a confident and enthusiastic individual with experience in Medical Information and Medical Affairs. In addition to MI enquiry handling, they assist in team management, project management, complex MI response development and process improvement within the MI Department. The role supports the delivery of high-quality Medical Information services. Proven experience in mentoring team members and a strong track record in direct Line Management. As this is a fully home-based position, the successful candidate must have a dedicated, private home office space (separate from shared communal areas) and a high-speed, reliable broadband connection to ensure data privacy and seamless connectivity.. Core responsibilities: Manage day-to-day project-related expectations based on agreed scope of work with client. Provide project management support/training to junior staff and provide regular updates regarding project status to management Take responsibility for handling complex medical information enquiries via calls and emails including second line responses for more complex enquiries where a literature search is required Accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints in a clear and concise manner within required timeframes Participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service. Providing management with regular updates regarding project status and metrics concerning enquiries · Assisting in departmental inspection preparedness for the company pharmacovigilance system and actively participating in PV and MI inspections or audits Responsible for the quality check process for the MI team Requirements: Life Science / Healthcare professional degree e.g. Nursing, Pharmacist Relevant experience in medical information or related fields English - advanced (spoken, written) Preferred experience in project management within a call centre setting We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow. To succeed we must work together with a human first approach. Why? Because our people are our greatest strength leading to our continued success on improving the lives of those around us. We offer: Training and career development opportunities internally Strong emphasis on personal and professional growth Friendly, supportive working environment Opportunity to work with colleagues based all over the world, with English as the company language Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join! Quality Integrity & Trust Drive & Passion Agility & Responsiveness Belonging Collaborative Partnerships Come and join us in this exciting journey to make a positive impact in patient’s lives. We look forward to welcoming your application!