MEDICAL CUSTOMER SERVICE REPRESENTATIVE
Full-Time, Remote, Independent Contractor
ABOUT THE ROLE
We are hiring a
Remote Medical Customer Service Representative
to support patients exploring medical care with U.S.-based private practices.
This is
not a sales role
and
not a script-based call centre position
. We are looking for someone who takes pride in delivering a calm, empathetic, and professional experience across phone, text, and email communication.
WHAT YOU'LL DO
Answer inbound phone calls from patients exploring medical care
Follow up with new patient enquiries submitted online via:
Phone
Text
Email
Create a warm, professional, and reassuring experience across all communication channels
Listen actively, validate concerns, and guide conversations naturally
Follow call-flow guidelines while communicating in your own words, not from a script
Help patients understand next steps and schedule consultations when appropriate
Navigate multiple clinics, specialities, and medical terminology
Adapt tone, pacing, and communication style to each individual patient
Receive ongoing coaching and feedback, and apply it thoughtfully
WHO WE'RE LOOKING FOR
Required
Previous phone-based customer service experience
Warm, friendly, and engaging phone presence
Strong emotional intelligence and active listening skills
Professional, reliable, and coachable
Ability to think on your feet and communicate naturally
Quiet, professional work-from-home environment suitable for phone calls
SCHEDULE
40 hours per week
Consistent schedule once assigned (US Hours)
Must be open to evenings and weekends, particularly during onboarding
Business operates 7 days per week
Shifts may occasionally change based on operational requirements