Medical Billing Specialist - Virtual Assistant

About Us Virtual Rockstar is an industry-leading company based in Arizona that helps businesses across multiple industries streamline operations by offloading administrative, creative, and technical tasks to skilled remote professionals. We partner with talented individuals from around the world, providing meaningful remote career opportunities that empower them to grow personally and professionally. At Virtual Rockstar, we are committed to hiring team members who not only meet our clients’ needs but also align with our core values, integrity, and long-term vision of delivering excellence, innovation, and service that drives success for every business we support. Job Description This is a remote position. ​ Virtual Rockstar is hiring a full-time Medical Billing Specialist to support the billing operations of a fully remote pediatric therapy billing company. This is an opportunity to join a high-performing, fast-growing billing team that supports pediatric therapy practices nationwide. If you are experienced in full-cycle medical billing, thrive in a high-volume environment, and take pride in accuracy and ownership, this role is for you. About Our Client Our client is a fully remote pediatric billing company dedicated to delivering accurate, efficient, and high-quality revenue cycle management for therapy practices. Their team combines a collaborative, supportive culture with high expectations for performance and accountability. They are known for: Strong attention to detail and billing accuracy A commitment to continuous improvement and growth Supporting both their clients and internal team members at a high level This is a team of high-caliber professionals who take ownership of their work and are motivated to grow alongside the company. Responsibilities Full-Cycle Medical Billing Manage the full billing cycle from claim submission through payment resolution Submit and track insurance claims using payer portals (UHC, BCBS, Availity, Waystar, etc.) Post insurance payments and adjustments accurately Investigate, follow up on, and resolve denied or unpaid claims Review and correct billing discrepancies efficiently Claims Follow-Up & Performance Manage high-volume claim follow-up workflows (goal: ~1,000 claims/week post-training) Ensure timely resolution of outstanding accounts Maintain accurate documentation of all billing activity Insurance Verification & Authorization Support Verify patient insurance eligibility and benefits Obtain and track prior authorizations Update patient records with accurate insurance information Communicate with payers to clarify coverage and resolve issues Administrative & Patient Support Respond to billing-related inquiries via email and phone Maintain and update electronic medical records Support internal documentation and workflow tracking Tools & Systems Raintree EMR Payer portals (UHC, BCBS, Availity, Waystar, etc.) Google Workspace (Chat, Meet, Gmail, Voice) ​ Requirements 2+ years of experience in medical billing or revenue cycle management Strong experience with full-cycle billing (claims, posting, denials, follow-up) Familiarity with insurance verification and prior authorization workflows Experience navigating multiple payer portals Excellent written and verbal English communication skills Highly organized with strong attention to detail Self-starter who can work independently in a remote environment Nice to Have Experience with ABA therapy billing Experience supporting pediatric therapy practices What We’re Looking For High-performance mindset — you take ownership and follow through Assertive and proactive — you don’t wait to be told what to do Eager to learn and grow within a fast-paced team Comfortable with accountability and productivity expectations Strong attention to detail with a commitment to accuracy Commitment to consistent communication with client and team Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families across the globe.