Marketing Client & Project Coordinator (contract position)

About the Company:

Technology Therapy® Group is a high-energy, marketing, web, and strategic business coaching firm with a fully remote office based in Rhode Island. Our organization supports growing businesses by providing digital marketing, web development, and support on multiple channels, with a focus on luxury retail and jewelry brands.

As an endlessly curious team of professionals, we’re agile, adaptable, and constantly learning. We have a passion for teaching and empowering growing business owners. Our team’s forward-thinking perspective and openness to new strategies and tools calm clients who are hesitant to change. It’s our pleasure to work alongside small businesses and help them reach the next level.

Learn more about TTG’s values.

About the Role:

Can you “herd cats”?

This is a contract position of approximately 30 hours per week for someone who values daily consistency and flexible scheduling. If you are the kind of person who thrives when organized, informed, and guiding others toward a goal rather than doing the hands-on work yourself, this role is an excellent fit.

The goal of this position is to ensure that client relationships run smoothly, projects stay on track, and the team has clear, organized direction. You are the link between client communication, project coordination, and quality review.

This position does not include content creation, design, or direct campaign implementation. If you are looking for a role where you write copy, build emails, or design graphics, this is not the right fit. If you enjoy setting direction, reviewing work with a critical eye, and keeping multiple accounts moving forward simultaneously, keep reading.

Responsibilities and Duties

Client Management and Communication

• Serve as the primary liaison between clients and the team
• Maintain consistent daily communication with clients, responding to emails in a timely manner and coordinating approvals on deliverables
• Follow up persistently with clients to gather assets, information, and approvals needed to keep projects moving
• Track client retainer hours and billing; provide regular updates to clients on retainer time usage
• Provide time estimates for client requests outside of the current statement of work

Project Coordination

• Schedule meetings, prepare agendas, and take detailed notes during all client and internal meetings; distribute action items afterward
• Build and maintain content calendars for each client account
• Delegate tasks to the appropriate team members based on meeting outcomes, client goals, and content calendars
• Ensure all deadlines are met, and projects remain within budget
• Maintain accurate client records in our project management application and organized files in Dropbox
• Contribute to internal process improvement (we are very process oriented)

Review, Feedback, and Quality Control

• Review and provide feedback on copy from copywriters; return with clear, constructive notes
• Review creative assets from designers and developers; provide feedback as needed
• Review completed work from implementation specialists and interns; approve or return with direction
• Oversee email marketing: review layouts, copy, and scheduling before client approval (implementation is handled by another team member)
• Coordinate with the team to ensure social media content is created and scheduled on time, to each client's specifications
• Monitor digital advertising performance and communicate concerns or questions to the appropriate team members
• Compile and analyze monthly marketing reports for client review

Qualifications and Skills

Education

• Bachelor's degree in Marketing, Communications, Business Management, or English; or a combination of education and relevant experience

Experience

• Minimum 5 years of experience in a marketing or account management role
• Retail marketing experience preferred
• Experience overseeing or working alongside Google Ads and Meta Ads campaigns preferred; completion of Google Ads certification required within the first 6 months
• Familiarity with Google Analytics, email marketing platforms, and major social media platforms
• Prior remote work experience preferred

Technology and Platforms: Must Have

• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)
• Strong email and inbox management skills
• Experience with at least one email marketing platform (Klaviyo, Mailchimp, or similar)
• Working knowledge of major social media platforms (Facebook, Instagram, and LinkedIn, at minimum)
• Familiarity with Google Analytics
• Comfort using AI tools such as Claude, ChatGPT, or Perplexity as part of a daily workflow
• Experience with cloud-based file management (Dropbox or equivalent)
• Reliable computer and fast internet connection

Technology and Platforms: Nice to Have

• Experience with a project management platform such as Teamwork or Trello
• Familiarity with Google Ads and/or Meta Ads dashboards
• Familiarity with Google Business Profile
• Experience with CallRail or similar call tracking tool
• Basic SEO/GEO knowledge
• Familiarity with Google Search Console
• Experience using Slack or a similar team communication platform

Soft Skills and Personality Traits

• Highly organized with strong time management and planning skills, including the ability to plan ahead, manage deadlines, and keep multiple client accounts moving forward
• Detail-oriented: catches inconsistencies in copy, creative assets, and project timelines
• Clear, confident written and verbal communicator
• Comfortable giving direct, constructive feedback to team members
• Comfortable discussing retainers, budgets, and billing with clients
• Strong listener with the ability to anticipate client and team needs before they become problems
• Resourceful and solutions-oriented
• Empathetic and adaptable; understands that clients and coworkers are navigating a fast-changing marketing landscape; fosters productive relationships with clients and team members alike
• Works well independently and takes initiative
• Thrives with a structured daily workflow while remaining flexible across a varied client workload
• Enjoys marketing and learning about clients, new ideas, and strategies

What to Expect as a Contractor

• Approximately 30 hours per week independent contractor position (1099) – the hours will fluctuate from week to week
• Flexible daily schedule, with consistent weekday availability required. Contractors must be available for client and team communications for at least 4 hours during TTG’s standard workday of 8:00am–5:00pm ET, Monday through Friday.
• Fully remote (prior experience working in a remote work setting preferred)
• Must be based in the U.S. in Eastern or Central time zone
• Must have a reliable computer (it must be a computer, not a mobile device) and a fast internet connection for the duration of the contract
• Must be able to sync TTG’s Dropbox to computer hard drive to ensure all files are on the cloud and backed up on the server
• Must be comfortable appearing on camera
• Must have a healthy at home working environment