Manager, Sales Enablement & Partner Performance (full remote)

About Avanquest: We are an international group of over 400 employees and collaborators. We create reliable and intuitive software solutions offered as Software as a Service (SaaS). Our products are sold in more than 150 countries and are translated into over 15 languages worldwide. Visit our website: www.avanquestgroup.com We are : a multicultural collaborative group. an ambitious company in rapid development. a place where each Talent has its place to contribute its know-how and have a real impact on large-scale projects. an environment where productive initiatives are always recognized at their true value Job summary The Manager, Sales Enablement & Partner Performance is responsible for leading the Performance pillar of the monetization operation, with full accountability for revenue performance, sales quality, and agent effectiveness across external call center partners. This role owns the sales performance ecosystem, including agent performance management, quality assurance frameworks, and sales enablement strategy. The manager ensures that partners are equipped with the right training, tools, and coaching structures to execute monetization strategies effectively and consistently at scale. In this role, you will lead initiatives to improve conversion, customer experience, and revenue per interaction in collaboration with partners and internal stakeholders, while maintaining a strong focus on customer trust, compliance, and long-term retention. Responsabilities Sales Performance & Monetization Outcomes Own and drive monetization KPIs across all partner operations (conversion rate, revenue per lead, revenue per hour). Analyze performance trends and identify opportunities to improve sales effectiveness and customer outcomes. Define performance targets and ensure alignment with partners to achieve business objectives. Lead performance reviews with partner organizations and enforce accountability through structured action plans. Sales Enablement & Training Strategy Own the end-to-end sales enablement framework across all partner sites. Oversee the development, maintenance, and governance of sales training materials, playbooks, scripts, and call/chat flows. Ensure all enablement content is standardized, up-to-date, and consistently deployed across partners. Lead the rollout of new monetization strategies, offers, and campaigns through structured training programs. Ensure alignment between product strategy, customer insights, and training content. Partner Enablement & Training Execution Ensure partners are equipped to deliver effective training through their master trainers and internal coaching teams. Oversee training delivery quality and consistency across all partner locations. Establish training cadence, certification standards, and onboarding frameworks for partner agents. Validate training effectiveness through performance metrics and QA insights. Quality Assurance & Sales Excellence Define and own QA frameworks, scoring models, and calibration processes related to sales and customer experience. Identify behavioral gaps and drive targeted coaching strategies with partners. Ensure alignment between sales execution and customer trust, transparency, and compliance standards. Promote a customer-first sales culture that balances monetization with long-term satisfaction. Sales Strategy Deployment & Continuous Improvement Translate business objectives into clear, executable sales strategies at the agent level. Continuously refine scripts, objection handling, and sales approaches based on performance insights. Identify and deploy best practices across partner sites. Collaborate with Product and Operations teams to ensure successful execution of new initiatives. Sales Content & Documentation Governance Own the lifecycle management of all sales documentation, including scripts, flow charts, training materials, and playbooks. Ensure proper version control, accessibility, and communication of updates to all partners. Maintain a centralized repository of enablement content to support scalability and consistency. Team Leadership & Development Lead and develop a team of specialists (e.g., Sales Enablement, QA, Performance Analyst). Set clear objectives, priorities, and performance expectations for the team. Foster a culture of accountability, continuous improvement, and collaboration. Cross-Functional Collaboration Partner closely with: Product (definition of offers, roadmap, value proposition) Operations (capacity, tools, process execution) Ensure alignment across all pillars to deliver a seamless and effective monetization experience. Act as the bridge between strategy and execution for sales performance. Qualifications Bachelor’s degree in Business, Marketing, Sales, or equivalent experience 7+ years of experience in call center sales, monetization, or CX performance 5+ years of experience in people management Fluency in both French and English is required. Strong experience in sales performance management, training, or enablement Proven ability to drive revenue growth through indirect (partner-led) teams Strong analytical and data-driven decision-making skills Excellent leadership, communication, and stakeholder management skills Experience working with external partners or BPO environments Comfortable in fast-paced, performance-driven environments NB: This role is fully remote. The company’s headquarters are based in Paris, and the position requires regular collaboration with teams in Montreal (Canada) and Krakow (Poland). What we offer: A fair compensation for your value. Competitive corporate benefits; An open and supportive environment as well as a modern and exciting workplace. We are committed to maximizing your potential and ensuring your professional development. We value and support diversity. We are committed to providing an environment that promotes inclusion and respect for all. We therefore encourage women, people of all gender identities, aboriginal people and people with disabilities to apply for our positions. Only successful candidates will be contacted.