Manager, Port Operations Support

Ocean Network Express Custom Field 1: USA - Richmond Location Richmond, VA; This position will follow a hybrid work-from-home/office model with at least three days in the office weekly Role Summary Responsible for development, implementation, and maintenance of regional-level projects supporting ONE’s East and West Coast Port Operations Teams. Responsible for process improvement through data analytics, efficiency projects, and system enhancements as related to Port Operations. Focal point for port operation collaboration between ONE’s internal departments (Port Operations, Strategic Planning, Marine Procurement, Vessel Operations, Rail, EQC, etc.) as well as with ONE’s Marine related vendors (Terminals, Stevedores, Tugs, etc.) Additional Responsibilities Work as key support of ONE East and West Coast Port Operations Managers in areas of reefer, rail, intermodal operations, data management, and back-office support. Internal process review, refinement, streamlining, and standardization of processes and best practices. Responsible for development, implementation, and maintenance of regional-level projects supporting ONE’s East and West Coast Port Operations Teams. Responsible for cross-functional integration of ONE’s Port Operations, via collaboration between multiple departments. Implementation of data-driven solutions that promote efficient sharing and exchange of information. Act as a technical liaison between Port Operations, Strategic Planning, BPIT, vendors, and other stakeholders for cost management, savings, and cost mitigation. Develop and present Port Operations analytics, KPI, service quality measures, and briefing material for stakeholder use (including for senior leadership updates). Develop and maintain relationships with suppliers, vendors, and other stakeholders. Monitor marine vendors to maximize efficiency and service quality performance to ensure adherence to service standards. Central facilitator of ONE’s Terminal Partnership and Success Programs responsible for data analytics and trend analysis Core Required Skills and Competencies Responsive, dependable, and strong ability to follow through in a fast-paced operational environment. Ability to observe, adapt, and tailor strategy as short and long-term operational trends may dictate. Ability to build strong relationships and collaborate with internal and external stakeholders in conjunction with Port Managers to achieve ONE’s strategies and initiatives. Decisive decision-making and problem-solving skills. Strong detail-oriented analytical data skills, with the ability to effectively present and communicate both verbally and digitally, and via various platforms. Ability to travel within the US and Canada as may be required. Required Minimum Years Experience 3+ years’ experience overseeing marine and/or terminal services preferred. Required Minimum Education Bachelor's Degree Preferred Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you’re interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development. ONE NA follows a hybrid work schedule requiring employees to work 3 days in the office (i.e. Tuesday, Wednesday, Thursday) and 2 days remote each week. About Ocean Network Express (ONE) Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance, a global ocean carrier consortium. For more information, please visit www.one-line.com #JIL #ZR Nearest Major Market: Richmond