Manager of Project Management Office - Print

The Manager of Project Management Office (PMO) ensures that Marco Service projects are planned, managed, and executed effectively, efficiently, and to client expectations. The PMO oversees all client-facing projects and develops and maintains project management methodologies, standards, and tools. The PMO Manager is responsible for consistent execution of the PMO methodology as to ensure the efficient implementation of sold solutions, while maintaining a high level of client satisfaction. This role is focused on ensuring projects are executed with excellence to meet KPI’s of being on-time, on-budget, and High CSAT. It is also focused on defining and improving processes more generally within the team. ESSENTIAL FUNCTIONS Manage the assigned PMO team members as follows:Lead, coach, and train team members. Develop and implement strategic initiatives for the team. Be an escalation point of contact to handle issues and involve direct leadership as needed. Monitor team coverage, oversee personal time off approval, make sure back-ups are in place, and redistribute work to cover when others are out. Monitor staffing and equipment needs. Conduct performance reviews, issue disciplinary actions, and make compensation decisions. Ensure project success is in alignment with Marco’s strategic goals. Set standards for project management capabilities, including certifications and qualifications for Project Managers, success measurement criteria, methodologies, and tools to be used. Oversee the delegation of client-facing projects to the PMO team. Collaborate with team members and cross functional groups throughout the organization to manage projects, ensuring they meet the needs of our stakeholders. Includes delegation and oversight of responsibilities to other team members. Develop and provide weekly project status reporting and status to internal and external stakeholders. Oversee that PMO staff deliver client-facing projects on time, within scope and on forecasted budget. Work with PMO staff on mitigating any risks that impact the successful delivery of client-facing projects. Interface with leadership to define project priorities and implementation opportunities and challenges and keep them up to date with project risks and opportunities. Ensure centralized project management services are provided, including but not limited to planning, scheduling, estimating, costing, project billing, and risk assessment. Manage effective and appropriate assignment of team members, and other resources to projects with responsibility for assisting Service Leadership in achieving technical utilization goals. Perform post project completion reviews to ensure proper process and profitability and communicate as necessary to other stakeholders. Manage and meet established metrics and team benchmarks. Manage and assist with the selection of outsources labor vendors. Ensure standard work documentation is utilized and maintain as needed. Accurately maintain and comply with documentation and administrative procedures in a timely basis. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. QUALIFICATIONS: Education and Experience Bachelor’s degree, with emphasis in Information Technology and Project Management preferred, or comparable experience. At least 5 years of practical experience in providing technical project management for complex business process development projects, including project portfolio tracking and full project life cycle facilitation. Deep understanding of various project management methodologies such as Waterfall and Agile. Excellent writing skills required: experience capturing, documenting, and illustrating complex functional and technical requirements. Expertise in leading a project team through the design process with both technical and business partners. Deep familiarity and comfort with using a range of tools for collaboration, project management, documentation, and illustration. Experience in strategic planning and development. Experience in management of individuals who serve as project managers or business analysts on a project team. Demonstrated ability to collaborate with and influence matrixed project team members and provide coaching and guidance to successfully execute projects in an organization. Excellent interpersonal skills necessary to develop cooperative working relationships with supervisory personnel, stakeholders, and co-workers. Demonstrated ability to deliver a high-quality work product in an agile environment. Project Management Professional (PMP) or similar certification preferred. REQUIRED SKILLS: Strategic thinking: ability to evaluate risk, connect big picture and details, and make appropriate tradeoffs. Ability to build strong relationships within team and across key stakeholders. Communication: demonstrates clear, proactive oral and written communication in relation to both projects and people. Deep understanding of project management; direct experience managing processes across multiple methodologies. Demonstrates a commitment to racial equity, diversity, and inclusion. Demonstrates a strong learning orientation. Demonstrates successful leadership Pay Range: 101,249-$161,998 The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.