Manager of Professional Services

About Foundant: At Foundant, we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions. From grant management and community foundations to process automation and data collaboration, our combined expertise supports a diverse range of organizations - from nonprofits and charitable entities to corporations and governments. We’ve created a powerhouse of solutions designed to meet the unique needs of organizations striving to make a difference. Together, we’re setting new standards in innovation, flexibility, and impact management by helping organizations achieve their missions more efficiently and effectively. Where You’ll Work: As a remote-first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive. With headquarters in Bozeman, Montana (Foundant), Toronto, Canada (SmartSimple), and our EMEA office in Dublin, Ireland, you’ll be part of a globally connected team. Whether you’re working remotely or from one of our office locations, you’ll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world. What You’ll Do: The Manager of Professional Services leads a team comprised of multiple functional areas, including Project Managers, Consultants, and Data Migration Specialists in the successful delivery of software solutions and services. You will manage customer engagements with the goal of optimizing adoption of Foundant products and driving customer experience satisfaction. The ideal candidate is focused on client success and providing the best client experience possible. Operational Own transforming the unique possibilities of Foundant software to maximize the client’s investment. Take ownership of the successful end-to-end implementation of Foundant software solutions to new clients through effective team leadership, collaboration, and client engagement. Effectively manage an assigned portfolio of new clients through key performance indicators, active client engagement, and client health monitoring through implementation. Meet company-assigned profit and revenue targets through effective project delivery and team member utilization. Ensure implementations are delivered within scope, budget, and time constraints, and that deliverables are of the highest quality. Establish, document, measure, and quality check processes to ensure efficient and repeatable operations. Serve as a collaborative owner in confirming effective client handoffs from Sales to Professional Services and from Professional Services to Client Success and Client Support teams. Remove impediments and relentlessly improve operations and workflows for your team. Manage the business by looking 3–6+ months in advance, proactively assessing and planning team resourcing needs and implementation schedules. Collaborate with management to ensure ongoing alignment and goal achievement, communicate issues, raise visibility, and address concerns and questions in a timely manner. Collaborate with cross-departmental and cross-organizational leaders to ensure ongoing alignment across shared tools, discuss and align on goals related to process improvements or tool changes, and support effective and open lines of communication. Personnel management Lead and inspire your team, ensuring all assigned team members have a solid understanding of client business objectives and the plans in place to attain those objectives. Manage a team for best-in-class delivery, implementation, and consulting skills as well as in-depth product knowledge, and provide the necessary training to excel. Own training and onboarding, performance management, and inter-team relationships. Oversee and execute day-to-day operations, supporting daily needs from team members including questions and problem-solving opportunities. Motivate, develop, and coach team members on their continued growth and professional development through regular one-on-one meetings; recognize and utilize strengths of team members and provide recognition as appropriate. Ensure appropriate staffing levels are in place with the right set of skills. What You’ll Need: 5+ years’ experience in Client Delivery, Professional Services, or related fields. 2+ years of direct staff management or leadership of more than 10 team members. Experience with change management. Prior experience leading the scoping and delivery of technology services engagements, including project and engagement management. Familiarity with Customer and project management software tools such as Salesforce and Rocketlane. Familiarity with distance learning tools such as Zoom, Teams, or other LMS-type software. Ability to demonstrate a leadership style supported by clear strategies with a strong focus on results while keeping people management and collaboration at the heart of every interaction. Strong strategic thinking abilities and demonstrated success leading teams in executing established strategies. Exceptional customer satisfaction-driven approach. Keen attention to detail for accuracy to deliver on internal and external customer requirements with a time-sensitive approach. Excellent verbal and written communication skills. Excellent time management skills to handle multiple, concurrent tasks and deadlines. Strong technical aptitude and ability to learn software programs. What You’ll Bring to our Team Dynamics: Adaptive Achievement: Lead strategic, multifaceted projects and flex across workstreams. Productive Collaboration: Work effectively with internal teams, partners, and clients. Service Orientation: Deliver exceptional service outcomes while advocating for scalable, sustainable practices. Business Insight: Understand organizational dynamics and align departmental initiatives with company goals. Active Learning: Engage with challenging assignments to expand leadership and operational capabilities. Why You’ll Love Working at Foundant: At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change. We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives. With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success. We’re committed to your professional and personal development. With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries. As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought. Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it! Foundant is an equal opportunity employer, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation. In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA), and other applicable legislation, Foundant is also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact [email protected].