Manager, Modern Workplace and Application Services

Position Overview We are looking for a Manager, Modern Workplace and Application Services to lead the delivery, support, and continuous optimization of enterprise SaaS platforms, with a primary focus on Microsoft 365. This role is responsible for ensuring reliable, secure, and high-performing collaboration services that enable business operations while driving AI adoption and modern workplace innovation across the organization. Reporting to the Director, Information Systems, you will lead a team of subject matter experts, providing both technical guidance and leadership to support application services, resolve complex issues, and deliver scalable, technology-enabled solutions. Responsibilities Define and lead the strategy and roadmap for modern workplace and application services, including Microsoft 365, enterprise SaaS platforms, and desktop applications Drive adoption of AI and automation capabilities to enhance productivity, streamline workflows, and improve user experience Oversee end-to-end service delivery, ensuring platforms meet performance expectations, service levels, and user satisfaction targets Lead application lifecycle initiatives including implementations, upgrades, integrations, and feature enablement Provide reporting and insights on platform performance, adoption, and risks to support data-driven decision-making Partner with business leaders to translate requirements into scalable, technology-enabled solutions Drive continuous improvement through process optimization, standardization, and automation Lead and develop a high-performing team, fostering accountability, innovation, and continuous learning Support the team in resolving complex technical issues and act as a subject matter expert within the Microsoft ecosystem Guide project execution including application onboarding, migrations, and implementation initiatives Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field or equivalent experience 5 or more years of experience in IT service delivery, modern workplace technologies, and enterprise application management Strong technical expertise in Microsoft 365 and the Microsoft ecosystem Experience supporting SaaS platforms, desktop applications, and ITSM tools such as Jira or equivalent Experience leading or supporting technology implementations, migrations, or transformation initiatives Understanding of governance, security, and compliance within cloud-based environments Experience driving AI adoption, automation, or digital workplace innovation initiatives Demonstrated leadership or team lead experience with the ability to guide and support technical teams Strong analytical mindset with experience using metrics and KPIs to drive performance Additional Requirements Ability to obtain and maintain required security clearance Ability to work in a hybrid environment with a preference for candidates located in the Ottawa area Ability to work within the Eastern time zone or align with team operating hours Strong ability to collaborate with stakeholders and support a team of technical specialists No travel required Compensation $120,000 to $140,000 Position Type We have 1 available position(s). Job Title: Manager, Modern Workplace & Application Services Requisition Number: 2468 Date: June 3, 2026 Location 1: Ottawa, ON Remote: Hybrid Business Unit: Shared Services Department: Information Systems & Information Technology Job Type: Full-time #LI-CH1# #SF#