Manager, IS Systems Development and Support

Job Description You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway. Who We Are At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally. What You’ll Do The Manager, IS Systems Development and Support is the technical owner of one or more system(s) within Fidelity Investments Canada (FIC). This role requires a comprehensive understanding of the people, processes, and platforms in place to support assigned systems. The manager is responsible for both the operational aspects and the strategic direction of their system(s), ensuring ongoing reliability, performance, and alignment with business objectives. The incumbent will serve as FIC Information Services (IS)’ liaison with internal and external stakeholders for all matters pertaining to their system(s). Currently, a major focus for this role is leading the modernization of FIC’s core systems. The manager will drive efforts to transform legacy platforms into resilient, agile, and AI-native systems. While modernization is the primary focus at present, the manager will also be contributing broadly to the operational and strategic success of their system(s), ensuring a well-rounded impact beyond modernization alone. Responsible and accountable for all technical aspects of supporting, maintaining, and enhancing assigned system(s). Ensures effective resource allocation and planning to meet both modernization and ongoing support requirements. Acts as the IS owner for assigned projects and support activities, ensuring system design, development, code review, and deployment are completed as scheduled. Manages project budgets & financial planning for modernization initiatives. Manages a group of professional technical resources, including Senior Technical Analysts, Software Developers, and/or Team Managers. Develops, maintains, and updates long-term plans for the team, including skill development, succession planning, and strategy for modernization and ongoing support. Contributes to the development and execution of technology strategies that align with business objectives and support the long-term vision for assigned systems. Evaluates emerging technologies and industry trends to identify opportunities for innovation and continuous improvement. Collaborates with business and technology stakeholders to ensure technology decisions are informed by both technical and business perspectives. What We’re Looking For Completed University Degree in Computer Science or equivalent working experience Minimum 5 years of application development management experience within the Financial Industry Minimum 5 years of people management experience Strong technical proficiency with a focus on workflow optimization, connectivity, and integration across platforms Hands on experience with agile methodology Experience leading modernization of legacy platforms, including cloud migration, API enablement, and adoption of AI/ML technologies. Prior experience in transfer agency systems Knowledge of PROGRESS OpenEdge is a nice to have The Expertise You Bring Excellent planning and organization; ability to multi-task and manage complex projects. Effective communicator with both business and technical users; able to translate technical concepts for non-technical stakeholders and business logic for technical teams. Strong analytical and problem-solving skills; able to address complex challenges promptly. Ability to lead and influence others; provide direction and assistance to developers, analysts, and project teams. Commitment to continuous improvement and learning of new technologies, especially those relevant to modernization and AI-native systems. Working knowledge of technology stack used in modern enterprise platforms, e.g. React/Angular, Java, Postgres, API (REST/SOAP), etc. Strong understanding of business processes and domain; able to make technical decisions backed by business insight. Effective mentoring and development of directs; strong people development skills. Current work authorization for Canada is required for all openings. Total Rewards That Reflect Your Impact We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow. For this role, your total rewards include: Base Salary and Discretionary Performance Bonus : A competitive annual range of $158,000 to $182,000 , based on your experience and qualifications. RRSP Contribution : After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required. We’re proud to offer a compensation package that aligns with provincial pay transparency requirements . This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference. We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions. Some of the ways we’ll help you feel valued and supported as part of our team: Flexible working arrangements - 100% remote, hybrid, and in office options Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy Parental leave top-up to 100% of your salary for a period of 25 weeks Up to $650 for home office equipment Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice Diversity and inclusion programs, including an active network of Employee Resource Groups Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years. Fidelity Canada is an equal opportunity employer Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground. Accommodation during the application process Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected] . No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted. Why Work at Fidelity? We are proud to be recipients of the following: Awards • Canada's Top 100 Employers o Greater Toronto's Top Employers o Canada's Top Family-Friendly Employers o Canada's Top Employers for Young People • Great Place To Work® Certified o Best Workplaces for Inclusion o Best Workplaces for Mental Wellness o Best Workplaces for Today's Youth o Best Workplaces for Women o Best Workplaces in Financial Services & Insurance o Best Workplaces in Ontario o Best Workplaces with Most Trusted Executive Teams • LinkedIn Top Companies in Canada • Human Resource Director (HRD) - Best Place To Work o HRD - 5-Star Benefit Program o HRD - 5-Star Diversity & Inclusion Employer Designations • Canadian Compassionate Companies – Certified • Benefits Canada's Workplace Benefits Award - Future of Work Strategy • TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting • Canadian HR Reporter's Most Innovative HR Team