Manager, Contract & Commercial Operations

Job title: Manager, Contract & Commercial Operations Location: Moosic, PA About the Job The Manager, Contract & Commercial Operations is part of the VaxServe Business Operations team. This individual supports the overall goals of the VaxServe organization by leading all aspects of VaxServe’s private contracts (Flu and Mainline, including Heplisav), as well as all activities associated with Non-Sanofi Vaccine contract fulfilment. Additionally, this role supports the VaxServe sales teams by providing detailed insights into customer contract eligibility and pricing that aid in maintaining and growing the VaxServe business It also supports Business Operations initiatives across all segments, including training, firewall governance, and other operational needs. This position requires a highly motivated individual who can work effectively in a dynamic environment with a high degree of autonomy. This position requires a detail-oriented focus, strong communication skills and financial acumen. This position is based in the Moosic, PA and reports into the Head of Business Operations & Risk Management. Join the team protecting half a billion lives every year with next-gen science, mRNA innovation, and AI Vaccines driven breakthroughs. In Vaccines, you’ll help advance prevention on a global scale - and shape the future of immunization. About Sanofi We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. Main responsibilities: VaxServe Private Contracts: Manage end-to-end system setup and administration of VaxServe private contract agreements, including the Retail and General Market segment of Sanofi Vaccines, oversee the full contract lifecycle from drafting through execution; partner with sales teams to provide operational support; and ensure all approved pricing updates are implemented accurately and in a timely manner Contract Admin Mailbox Management: Assist in the management of the VaxServe Contract Administration Mailbox by responding to inquiries from our internal partners. This will include, but is not limited to, eligibility reviews, GPO membership files, CSEG 407/501 linkage report and other contract-related requests Chargeback Support: Supports the manager of Chargebacks with reconciliations and other tasks, including identifying any issues and root cause for chargeback rejections/variances Business Operations Support: Identify & recommend process improvements across Business Operations and work with other team members to develop and implement enhancements. Drive cross-training initiatives across business operations, enhancing team versatility and knowledge sharing to ensure continuity, scalability, and consistent execution across key operational functions. Oversee the VaxServe firewall governance program, ensuring the integrity and effectiveness of firewall controls; develop and maintain standard operating procedures (SOPs); support the design and delivery of annual and online training; conduct regular firewall testing and validation; and drive consistent firewall training and compliance across all business units Lead end-to-end resolution of aged open credits and returns for strategic and high-priority customers, serving as the central point of coordination across teams; escalate issues as needed, drive timely resolution, and establish standardized processes to expand ownership beyond a single team and ensure consistent execution across the organization Other ad-hoc projects, as needed About You Experience 3+ Experience in healthcare industry, pharmaceuticals, or vaccines, with some contracting experience, is preferred Soft skills Ability to work in a fast-paced environment and be agile/adaptable to changes. Ability to prioritize and manage multiple projects, and effectively collaborate and communicate with internal & external partners Detail-oriented self-starter capable of owning initiatives from beginning to end High level of personal and professional integrity with strong work ethic Technical skills High attention to detail/accuracy. Strong written/oral communication skills. Systems: Microsoft Excel and Microsoft Word. SAP a plus. Education BA/BS Degree required (Business degree preferred) Languages: English Why Choose Us? Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave. Help shape the future of care for chronic and complex conditions like aT1D, Type 2 diabetes, transplant, and cardiovascular disease. Drive meaningful impact at global scale: our medicines reach more than 100 million people each year. Be part of a simpler, digital- and AI-powered business that’s rethinking how we work and engage with the world. Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. #GD-SP #LI-SP #LI-Remote #vhd Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com ! US and Puerto Rico Residents Only Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. North America Applicants Only The salary range for this position is: $100,500.00 - $145,166.66 All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK .