Manager, Content & Community

THE ROLE We Are Social is looking for a Manager, Content and Community to join our growing team! You are responsible for taking full ownership of community management deliverables, transforming raw social listening data into actionable creative insights. You will develop and implement strategies to foster positive engagement, increase brand awareness, and promote goodwill towards the company. The ideal candidate will be a skilled communicator, relationship builder, and possess a passion for community involvement. WE ARE A creative agency powered by social connections. That means we thrive on what’s trending and creating campaigns that get people buzzing. We call it “Ideas Worth Talking About,” and we're proud to have played a part in some of the most culturally relevant campaigns of the decade for brands like McDonald’s, Adidas, Universal Studios, and YouTube. WHY YOU’LL LOVE IT HERE We like to laugh, we live for celeb gossip and we’re great on AUX. Our passport program lets you explore and work from one of our 18 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and more! You best believe we know how to celebrate our wins. And our losses (it’s how we learn). From carbon offsets to community kitchens, we’re passionate about making a difference. YOU ARE A person who thrives in a fast-paced environment, responding quickly and proactively Not interested in just following trends – you want to create them A self-starter, who’ll take ideas from concept to execution, navigating feedback like a pro Traditional agency experience is not required, but it’s a plus. What matters is your deep understanding of what resonates with social audiences. This role is energetic, innovative and forward-thinking. Alongside engaging with communities, you’ll guide brands by staying ahead of social trends and cultural moments. In return, you’ll join a global agency dedicated to generating buzzworthy ideas for some of the world’s leading brands. WHAT YOU’LL DO Engage with communities daily to strengthen and grow brand love, tap into relevant cultural moments, and foster positive brand sentiment Able to visualize thinking and ideas compellingly and appropriately for a presentation Responsible for Community Management deliverables, including the organization, tailoring, and presentation of Community Management Playbooks and Guides that align with overarching client strategies Assess research findings and social listening data at speed to pivot engagement initiatives and inform reactive content strategies Design and implement standardized processes for Community Management training and onboarding to ensure consistency across the internal team and client accounts Proactively identify and propose AI applications to improve team functions Use AI to synthesize high volume community feedback into concise, actionable reports for the creative and strategy teams. Serve as a mentor to junior staff, providing constructive feedback while actively inviting cross departmental collaboration to ensure a cohesive final product Take multifaceted community issues or data sets and distill them into simple, clear directions for the team REQUIREMENTS FOR THIS ROLE 3+ year experience managing social communities for professional brands or agencies. Bachelor's degree in Communications, Marketing, or a related field Exceptional written communication skills with a portfolio of samples of social copy Deep understanding of the technical and cultural differences between TikTok, X, Instagram, and emerging social spaces Experience with industry-standard tools including Sprinklr, Sprout Social, Hootsuite, and Brandwatch Mastery of bespoke comment copy and long-form guide writing that maintains brand integrity while flexing across diverse client TOVs Serial social media user who can show a deep understanding of key platforms WHY SHOULD YOU JOIN OUR TEAM? At We Are Social, we don’t just offer a job—we offer a creative career in an agency that moves at the speed of culture. Here’s what you’ll get: We are the first, largest, most awarded socially-led creative agency in the world, connecting you to 1,300+ like-minded professionals around the world An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions Generous vacation starting at 3 weeks + 1 extra week during the summer and over the holidays Agency summer days (exact policy differs per campus and agency) Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport Dogs allowed, dedicated private wellness room (in select offices) Regular team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more! We are obsessed with learning and being better humans In-house learning & development sessions and annual career and growth conversations Access to internal network of opportunities across all agencies Focus on developing and recruiting BIMPOC Talent Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s) We invest in your health and wellness: Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more! Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist, guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and holistic array of other health and wellness resources to support you and your family. JOIN US At We Are Social, we celebrate diverse perspectives and experiences. We welcome unique voices and talents, especially those not traditionally embraced by advertising. Discover more about our culture and our work . Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes We Are Social what it is—and we wouldn’t have it any other way. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know. Let’s do cool stuff together. Apply now! We’re part of the Plus Company - the Entrepreneurial Network! Plus Company is a unique partnership of forward-thinking creative agencies. As a network, we unabashedly believe anything is possible. Why? Because possibility is what powers the big dreams and limitless drive of an entrepreneur. And entrepreneurial agencies are what we’re made of. A whole network of them. Together with Plus Company agencies, we use our collective strengths to form bespoke, innovative and integrated teams that deliver a positive impact on your business. That means faster time to market, less bureaucracy to navigate, and no end to the creative magic-making for our clients. Read our Employee & Job Applicants Privacy Notice