Manager, Commercial Excellence & Digital Enablement

Innovation starts from the heart. Edwards Lifesciences is the global leader in structural heart innovation, dedicated to improving and extending the lives of patients around the world. 📍 Milan, Italy 🏢 Hybrid The Role We are looking for a commercially minded and digitally fluent Manager, Commercial Excellence to lead and evolve the Business Unit’s Sales Effectiveness, CRM governance, Sales Incentive Plan, and AI enablement roadmap. This is a managerial individual contributor role with end-to-end accountability for improving sales productivity, incentive effectiveness, process efficiency and decision quality through structured process design, analytics, automation and AI-driven solutions. The role does not include direct reports but requires strong cross-functional leadership and ownership across Commercial, Marketing, Medical Affairs, Public Affairs, Finance, HR and IT. How You’ll Make an Impact Act as business owner of our CRM (Salesforce), Modelling tool (Anaplan) and commercial systems, translating business needs into structured enhancements that improve data quality, integration and usability. Own and optimize the Sales Incentive Plan, including modeling, simulation, validation and governance to ensure accuracy, transparency and financial sustainability. Apply structured process mapping and continuous improvement methodologies to simplify workflows and increase commercial efficiency Enhance and evolve digital tools (SFDC, Anaplan, Power BI, Tableau…) working with complex datasets from multiple sources. Identify and implement AI and automation solutions to strengthen forecasting, insights and operational performance Identify potential digital solutions and oversee vendor governance, third-party intake and due diligence processes, coordinating with Legal, Data Privacy, IT and Procurement to ensure compliant onboarding of digital solutions. Deliver recurring leadership presentations and conduct advanced ad-hoc analyses to support strategic decision-making. What You’ll Need 5–8 years of experience in Sales Operations, Commercial Excellence, Digital Transformation or similar roles in a corporate environment Strong experience with CRM and modelling systems (SFDC, Anaplan) Experience with automation tools (e.g., Power Automate) Experience with advanced analytical tools (Qlik, Power BI, Tableau) and advanced Excel Knowledge of AI applications in commercial processes AI enthusiast and/or tech savvy Strong stakeholder management and executive communication skills, experience in cross-functional collaboration in a fast-paced, international environment Strong presentation skills for effective data storytelling and advanced PowerPoint Lean Six Sigma Green Belt or strong process improvement mindset (Preferred) Fluent English What is it like to work at Edwards Lifesciences in Italy? As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment. We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. (Certified for ISO30415 D&I) To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others). Edwards Lifesciences in Italy also offers the following benefits: Competitive compensation and benefits package Flexible working hours, remote working Life Insurance Accidental Death & Disability Insurance Telemedical Services Meal vouchers Service Awards Employee Stock Purchase Programme Employee Assistance Programme Comprehensive Wellness programme including preventive cardiovascular screening, educational events, on-site fitness center, lessons with personal trainer, fruit in the office, charity activities and much more. Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.