Manager, Collections

Job Summary The Manager of Collections is responsible for overseeing the day-to-day operations of the company’s Collections team and supporting effective cash collection activities. This role focuses on executing established collections strategies, ensuring adherence to policies and internal controls, and managing team performance to meet departmental objectives. Reporting to the Director of Credit to Cash, this position partners closely with Accounting, Billing, Accounts Receivable, Financial Systems, and other internal stakeholders to support consistent, compliant, and efficient collections processes. Key Responsibilities People Leadership & Team Management Manage and develop the Collections team, including 3 direct and 4 indirect reports, to ensure timely execution of assigned responsibilities. Assign work, monitor workloads, and ensure priorities align with departmental goals. Provide coaching, feedback, and performance support to promote consistent execution and professional growth. Ensure team compliance with company policies, procedures, and internal controls. Strategy & Operations Support Support the execution and maintenance of collections policies and standard operating procedures. Assist in identifying process improvement opportunities and provide recommendations to leadership. Execute departmental initiatives and contribute to broader finance and operational projects as assigned. Participate in cross-functional initiatives such as system implementations, workflow enhancements, and integration efforts. Support adoption and effective use of systems, including Oracle Fusion Cloud ERP/EPM, reinforcing standard processes and assisting team members as needed. Build and maintain effective working relationships with Accounting, Billing, Accounts Receivable, Financial Systems, and other internal partners. Collections Operations Oversee daily collections activities to ensure timely follow-up on accounts receivable. Monitor accounts receivable aging, Days Sales Outstanding (DSO), and collection performance, escalating risks as appropriate. Support development and tracking of performance metrics and ensure accurate reporting. Assist with resolving delinquent accounts and serve as an escalation point for more complex or sensitive matters. Review receivables data to identify trends and support data-informed decisions. Execute established collection strategies to reduce aged receivables and improve cash flow. Oversee routine processes related to account defaults, terminations, and bad debt write-offs in accordance with policy. Collaborate with Billing, Accounts Receivable, Franchise Operations, and Legal to support resolution of customer and credit-related issues. Qualifications Experience 5–8 years of experience in collections, accounts receivable, or financial operations. Experience across the credit-to-cash cycle, including invoicing, accounts receivable, collections, and reporting. 2–5 years of people leadership or supervisory experience. Experience in high-volume A/R environments preferred. Franchising, hospitality, or multi-unit experience is a plus. Skills & Competencies Strong analytical skills with advanced Excel capabilities (e.g., Pivot Tables, VLOOKUPs). Proficiency with Microsoft Outlook, Word, and PowerPoint. Ability to enforce established credit and collections policies consistently. Effective written and verbal communication skills. Strong organizational skills with the ability to manage multiple priorities. Demonstrated problem-solving and conflict-resolution abilities, with appropriate escalation judgment. Ability to lead structured workflows and ensure timely completion of deliverables. Comfortable working in a fast-paced, deadline-driven environment. Education Bachelor’s degree in Finance, Accounting, Business, or a related field or an equivalent combination of education and relevant work experience . WORK LOCATION: This position is based at Choice Hotels’ Pike & Rose headquarters in North Bethesda, Maryland. The selected candidate must be able to commit to this location requirement and adhere to the company’s hybrid work schedule, which consists of four days onsite and one day remote per week. NOTE: This position is not eligible for relocation assistance or sponsorship. Salary Range The salary range for this position is $93,000 to $110,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP). The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, qualifications, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few: Competitive compensation and benefits, including medical, dental, and vision coverage Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance Financial benefits for retirement and health savings Employee recognition programs Discounts at Choice hotels worldwide About Choice Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too. At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business. Our corporate office locations: North Bethesda, MD — Located at Pike & Rose , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail. Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail. Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown. Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role. Choice’s Cultural Values Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity Choice’s Leadership Principles Act with Intention | Lead with Authenticity | Grow & Deliver