Manager, Client Experience (Media)

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Job Summary The Manager, Client Experience (Media) is a detail-oriented, solutions-driven team member who is eager to grow their skills in paid media and strategy while serving as a highly dependable partner to both internal teams and clients. This person is curious about how and why patients, caregivers, and HCPs make decisions and understands how the digital ecosystem influences behavior. They are immersed in digital media, energized by the evolving media landscape, and prepared to help translate campaign briefs into thoughtful, actionable recommendations. This role is ideal for someone who combines strategic curiosity with strong operational discipline—someone who is highly organized, numbers-oriented, and takes pride in the accuracy of the details that keep campaigns running smoothly. The Manager supports the team in the development, activation, and stewardship of digital media recommendations that meet unique client goals, with particular strength in budget management, financial reconciliation, documentation, and executional excellence. This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US. What you’ll do: Day to Day: Support the Integrated Planning (IP) team on day-to-day tasks including, but not limited to, campaign research, strategy support, tactical recommendations, partner relationships and POVs, and the development and maintenance of key planning documents. You’ll be responsible for owning and updating flowcharts, budget trackers, billing reconciliation documents, and media authorization forms across multiple clients and brands. Budget Management & Financial Stewardship: Serve as a highly detail-oriented steward of campaign finances, ensuring budgets are tracked accurately, billing is reconciled in a timely manner, and all financial and operational documentation is maintained with precision. You will play a critical role in keeping campaigns organized, authorized, and aligned to plan. Campaign Planning and Management: Gain hands-on experience developing media plans and overseeing their execution, working with a team of expert buyers across the linear, direct, programmatic, social, and search media ecosystem. You’ll act as a key point of contact for financial operations and campaign stewardship, helping ensure campaigns are executed accurately, on time, and within budget. Project Management: Support project management across accounts, ensuring the team is on track with deliverables, timelines, trackers, approvals, and operational processes. Audience & Competitive Research: Leverage planning tools to learn more about our clients’ audiences and competitive landscapes and use those insights to support planning and optimization recommendations. Cross-Channel Integration: You will have exposure to a variety of services and disciplines to help bring creative, integrated solutions to our clients. You will work with Associates, Managers, and cross-functional SMEs to ensure seamless collaboration and strong execution. You’ll love this job if: You’re meticulous — you care about getting the details right, especially when it comes to budgets, trackers, reconciliations, and executional accuracy. You’re numbers-oriented — you’re comfortable working in spreadsheets, managing budgets, and spotting discrepancies before they become issues. You’re dependable — your team knows they can count on you to follow through and keep important processes moving. You’re humble and team-first — you’re willing to roll up your sleeves and take ownership of foundational work that is critical to team success, regardless of title. You’re a doer — you see issues and solve them, requiring minimal oversight to do your best work. You’re flexible — you know when to lean in and adapt to keep work moving. You’re an authentic partner — you tailor your approach to a range of audiences and collaborators to deliver thoughtful, effective communication. You love to learn — staying current with the latest in the business and keeping pace with an ever-changing industry. What you should have: Bachelor’s degree, preferably with a concentration in Advertising, Marketing, or a related field Strong attention to detail, organization, and communication skills Demonstrated comfort with budget management, financial tracking, billing reconciliation, and maintaining detailed campaign documentation Strong working knowledge of Microsoft Excel, including formulas, pivot tables, and budget tracking/management Working knowledge of Microsoft PowerPoint Experience analyzing data, identifying trends, and recommending optimizations based on findings General understanding of the digital marketplace; avid explorer and user of digital channels with knowledge of opportunities across online and offline media Knowledge of or applicable understanding of industry tools such as Prisma, Comscore, Kantar, Pathmatics, Telmar, etc. is a plus Prior healthcare or pharmaceutical client experience is highly useful, but not required Curiosity about leveraging data for audience planning, or familiarity with major data providers and audience targeting solutions Pay Range: $67,000 - $80,000 This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time. Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here . We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com . Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people. Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know. *Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. 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