Manager, Carrier Operations and Capacity Procurement

About Jitsu Jitsu is a last-mile delivery service that allows brands to give their customers a consistent delivery experience all the way to the doorstep. Using a proprietary AI-powered technology platform, Jitsu helps its customers deliver on their promise of affordable, reliable, expedited shipping with a 99+% on-time delivery rate. Logistics teams can now provide a differentiated delivery experience at a competitive cost through successful first delivery attempts, fewer claims, coverage in the markets that matter, and upfront pricing with no hidden surcharges. Jitsu operates in urban areas across the U.S., enabling high-volume shippers to exercise control over their end-to-end delivery network. Learn more at gojitsu.com About the Role Jitsu is hiring a Manager, Carrier Operations and Capacity Procurement to own and scale transportation capacity across our First and Middle Mile network. This is not a maintenance role. We need a builder. You will be responsible for securing, optimizing, and strategically developing carrier capacity to support network expansion, fluctuating volumes, and aggressive client growth targets. If you thrive in freight market volatility, understand carrier economics, and can build dense, competitive lane networks — this role is for you. What You Will Own Develop and execute the capacity procurement strategy across First and Middle Mile operations Build and maintain a dense, competitive carrier network across all priority lanes Lead carrier RFP events end-to-end — design, bid analysis, award decisions, and onboarding Forecast future capacity needs based on volume projections and proactively secure dedicated capacity ahead of demand Negotiate carrier contracts with focus on rate structure, fuel surcharge mechanism, accessorials, volume commitments, service guarantees, and termination terms Develop and maintain strategic carrier relationships at the senior level; serve as the primary carrier-facing point of contact Own carrier performance metrics covering cost, commitment, visibility, and reliability Source, onboard, and ensure ongoing compliance for all carriers in coordination with risk and compliance teams Ensure carriers meet safety and regulatory requirements (DOT, FMCSA) Lead digital visibility adoption across the carrier base — API integrations, ELD connectivity, and driver app tooling Partner with Sales and Account Management to provide accurate carrier capacity liquidity intelligence Communicate freight market conditions to internal stakeholders to inform pricing, commitments, and client conversations Identify and resolve capacity-related operational issues and bottlenecks Identify and execute cost-saving opportunities through negotiation, lane consolidation, and capacity mix optimization What You Bring 5+ years of transportation procurement or carrier management experience Strong understanding of first and middle mile linehaul operations Proven success negotiating carrier contracts in dynamic freight markets Experience forecasting capacity needs and managing seasonal volatility Deep familiarity with transportation management systems and carrier compliance platforms Working knowledge of DOT and FMCSA regulations Ability to translate freight market conditions into commercial strategy Strong relationship-building skills with carriers and cross-functional teams Compensation : The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonuses, equity, or commissions. California CPRA Policy: For California residents, please see our CPRA policy regarding our data collection practices: https://www.gojitsu.com/cpra-policy-work