Manager, Care Management Operations

RN Care Manager, Team Lead Chamber Cardio – Where Care Comes Together About Chamber Cardiovascular disease remains the leading cause of death in America. At Chamber, we’re rebuilding the system for cardiology, creating a world where outcomes, not volume, define success. We partner with independent cardiologists to help them lead population health efforts in their communities, equipping them with technology, data, and operational tools that turn complex insights into better care for patients. Our model blends clinical expertise, thoughtful design, and a modern operating platform that supports physicians, patients, and payers alike. We believe innovation and empathy go hand in hand, and by combining cutting-edge AI tools with a relentless focus on human care, we can transform heart health at scale. Role Overview We’re looking for a Nurse Manager to build and lead our RN Case Management function . This is a working manager role: you will carry a patient panel, provide day-to-day oversight of a team of Community Health Workers, and grow into leading a team of RNs as the organization scales. You will be a key clinical voice in how case management is delivered at Chamber: managing your team and patient panel with consistency, providing input on care workflows and protocols, and helping embed NCQA-compliant practices as we scale. This role requires someone who thrives in ambiguity; programs, workflows, and team structure will evolve, and you'll need to evolve with them. Key Responsibilities: Build the Function Stand up RN case management workflows across core programs (e.g., transitions of care, longitudinal care management) Personally manage a panel of patients to set the clinical and operational standard Identify early gaps in care delivery, staffing, and workflows and solve them in real time Manage and Scale the Team Provide day-to-day oversight of a team of CHWs from day one, including performance management and escalations. Grow into leading FTE care staff as the team expands, including RNs and Care Managers Hire, onboard, and develop Care Managers and RNs as the team grows Provide input on role design and capacity needs as the team expands Adapt quickly as team composition, workflows, and program priorities shift; This is a build environment, not a steady-state one Build training and onboarding programs that ensure consistency and quality Drive Performance Monitor team and patient-level performance against defined metrics (e.g., engagement, LOS, readmissions, care progression) Partner with Program Operations on performance reporting and continuous improvement; surface clinical insights and team-level trends that inform decisions Use data to drive continuous improvement across teams Clinical Oversight & Escalation Serve as an escalation point for complex clinical and operational cases Model strong clinical judgment and reinforce best practices across the team Quality, Compliance & Systems Building Embed NCQA-compliant workflows and documentation into daily operations Partner with Program Operations to provide clinical input on workflow design, documentation standards, and AI-enabled care processes Partner cross-functionally to integrate workflows with product, data, and payer requirements What Success Looks Like CHW team has a clear daily operating rhythm with defined expectations and a reliable escalation path from day one Actively managing a patient panel and operating as a consistent clinical presence the team can lean on Consistently models adaptability and brings the team along through change without losing clinical or operational momentum Workflows and documentation practices reflect clinical input you've provided in partnership with Program Operations As the function grows, care staff under your management are performing consistently and patients are progressing through care pathways Long-term: a high-performing RN team with strong clinical outcomes and accountability structures you helped shape Requirements: Compact RN license required; BSN preferred Certifications: ACM, CCM, or CMAC preferred 5–8+ years of case management or care coordination nursing experience Prior experience in a startup or high-growth environment; must be comfortable operating in ambiguity, adapting quickly as programs evolve, and building in motion Experience managing teams or contracted staff, including day-to-day oversight, performance management, and escalations Comfortable operating as both a clinician and a people manager simultaneously -- this is a working manager role from day one Experience in value-based care, population health, or managed care preferred Strong operator with a bias toward action, ownership, and continuous improvement Location: This is a remote role, but you must be based in the United States. You must have reliable wifi and be comfortable working with patients virtually. Chamber Values Our values guide how we lead, collaborate, and care: Low Ego: We stay grounded, curious, and open to feedback. Empathy: We build trust through compassion and thoughtful communication. Courage: We take action, think critically, and challenge ideas respectfully. Ownership: We follow through with integrity and hold ourselves to high standards. Grit: We push through ambiguity, move with urgency, and solve problems with horsepower and heart.