Manager, Calendar Operations

Manager, Calendar Operations /Remote Competitive Compensation+Premium Medical, Dental & Vision Coverage Why You Should Choose Steno Wins together – Stock options included. When Steno grows, you grow. Invests in you – Premium Medical, Dental, & Vision Coverage - options for you and your family, with 100% of premiums covered for some plans - well above industry benchmarks. Remote-first – with flexible PTO, home office setup, wellness benefits, and a culture that rewards results and supports balance. Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach. Emphasizes core values - be highly reliable, constantly innovate, and operate with a hospitality mindset Competitive Base Salary ($87,500-$135,000) – with real growth potential as you make your mark and build something meaningful. Why the Provider Operations Team at Steno Is Different Lead and develop people – Coach Calendar Assistants and Court Reporter Relations Associates with intention, giving direct feedback and creating clear paths for growth. You manage performance directly, build team cohesion under pressure, and communicate clearly whether you're corresponding with vendors, coaching a report, or navigating a high-stakes client situation. Build and optimize scheduling models – Design staffing frameworks that flex with volume and scale, keeping operations tight without sacrificing coverage. Audit and improve workflows – Dig into existing processes, surface gaps, and drive consolidation across both teams. You're fluent enough with data to track performance and spot operational trends before they become problems. Own the metrics that matter – track transcript delivery rates, response times, and reporter compliance - and use that data to make better decisions faster. Partner cross-functionally and hold the line on escalations – Serve as the escalation point for complex reporter or client situations while staying aligned with Calendar, Client Services, and Technology to move end-to-end workflows forward. You'll crush this role if you have 5 years of professional experience in a high-touch service environment and 2+ years of people management - with a track record of building processes and handling difficult conversations. Bonus points if you've got hands-on experience with deposition scheduling, transcript logistics, or vendor management. The Provider Team at Steno is built on strong relationships - with our court reporters, our employees, and our clients. We lead with purpose, offer competitive and fair rates, and make sure the people who drive our success feel recognized and supported. We listen, we invest, and we grow together. Application Information Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected]. Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam. Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.