OVERVIEW
At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.
Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.
Our values show who we are at our best. As we
Create with Collaboration, Serve with Integrity, Grow with Excellence
, and
Advance with Innovation
.
You will report to the
General Manager, DF&H Service North America
.
The Opportunity
JBT Marel is a global technology solutions provider to high-value segments of the food and beverage industry. JBT designs, produces, and services products and systems for a broad range of end markets, generating roughly one-half of annual revenue from recurring parts, service, rebuilds, and leasing operations.
We are looking for a
Manager,
Service Intelligence,
to lead our analytics programs and transform operational data into relevant insights. In this main role, you will manage digital analytics tools and dashboards to track performance, uncover trends, and guide decision-making across the field service organization. You will collaborate with Sales, Operations, Supply Chain, Finance, and Service leaders to turn business outputs into performance insights and operational improvements.
RESPONSIBILITIES
Data Analytics & Business Intelligence
Develop service performance dashboards, reports, and Measurements.
Analyze service data to identify trends, risks, bottlenecks, and improvement opportunities.
Ensure accuracy, consistency, and integrity of service-related metrics.
Translate complex data into clear insights for leadership and partners.
Support strategic and operational decision‑making through forecasting, trend analysis, and scenario modeling.
Provide regular executive‑level summaries on service performance and improvement programs.
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Implement and increase field service management platforms, CRM systems, and data analytics tools (e.g., Salesforce, Salesforce Service, JDE, Syteline, Epicor, and Power BI).
Partner with IT and Operations to ensure accurate data capture and reporting from all digital systems.
Create predictive models and data visualizations to support planning, scheduling, and forecasting.
Performance & Process Improvement
Provide intelligence and reporting that supports goals, including reducing service costs, improving customer experience, and increasing technician productivity.
Collaborate with department leads to set data-driven benchmarks and lead accountability.
Support root-cause analysis for recurring service challenges using data insights.
Partner with service delivery and operations teams to identify causes and drive corrective actions.
Measure the effectiveness of service improvement programs.
Promote a culture of data‑leadn continuous improvement across service departments.
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Present regular performance insights and recommendations to senior leadership and department heads.
Translate complex data into clear, applicable reports and presentations.
Educate our teams on data literacy and empower leaders to make insight-led decisions.
Qualifications:
Bachelor's degree in Data Analytics, Business Intelligence, Information Systems, or related field.
5+ years of experience in data analytics or business intelligence in field service, operations, or logistics.
You will have a proficiency in analytics platforms and tools (e.g., Power BI, SQL, Excel (can maintain complex spreadsheets) (can maintain complex spreadsheets), Salesforce Service, Salesforce).
Experience interpreting data and delivering insights that influence strategic and operational decisions.
Knowledge of automation, AI, or predictive analytics in service operations.
Experience working with teams and executive partners.
Great to have Traits & Skills:
Experience with service metrics and workflows.
You will balance analytics with strategic impact.
Continuous improvement mindset
Travel, Work Environment & Location
You will be remote with limited travel to JBT Marel sites.
Why work at JBT
We are
committed to our employees
and provide development opportunities to allow you to be the best version of yourself as our colleague, with our customers and within communities.
We
seek to understand and include diverse perspectives
and cultures enjoying collaborative working across our global teams to deliver world-class projects.
We
foster growth as we courage you to challenge yourself and others,
staying curious and dreaming big as you feed your growth here at JBT Marel.
Benefits:
JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
Commitment to Diversity:
Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.
Equal Opportunity Employment:
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.
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