Manager, Billing & Collections

Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development. Manager, Billing & Collections is a key leadership role within Tripleseat's Finance team, responsible for overseeing the full order-to-cash cycle and driving operational excellence across billing, accounts receivable, and collections. You will lead a team focused on accuracy, efficiency, and an exceptional customer experience at every stage of the billing process. This role is an opportunity to make a measurable impact by modernizing workflows, improving cash realization, and scaling operations alongside a fast-growing SaaS business. This position has a hybrid work schedule based out of our Concord, MA office. This position is open to candidates eligible to work in the United States. Additional travel may be required for meetings, company events, and training. What You'll Own • Lead and manage the billing and collections team, providing coaching, development, and day-to-day oversight to build a high-performing, scalable function • Own the end-to-end order-to-cash process, ensuring timely and accurate invoicing, cash application, and collections across the customer base • Drive reduction in Days Sales Outstanding (DSO) and improve accounts receivable aging through proactive collections strategies and process discipline • Partner cross-functionally with Sales, Customer Success, and Legal to resolve billing disputes, support contract execution, and align on revenue recognition • Identify and implement automation and AI-powered tools to reduce manual effort, improve data quality, and increase team capacity • Develop and maintain reporting and dashboards that track key metrics including billing accuracy, collection effectiveness, and cash realization • Ensure compliance with internal controls, audit requirements, and company policies related to billing and revenue operations • Other related duties as assigned What You'll Bring • Bachelor's degree in Accounting, Finance, Business, or related field • 5+ years of progressive experience in billing, accounts receivable, collections, or order-to-cash operations • 2+ years of people management experience • Experience working in a SaaS, software, technology, or subscription-based business • Strong understanding of billing operations, accounts receivable management, and cash collections • Advanced Excel skills, including pivot tables, lookups, data analysis, and reporting • Experience with NetSuite, Salesforce, or comparable ERP and CRM platforms • Demonstrated success improving processes through automation and systems enhancements • Strong analytical, organizational, and problem-solving skills • Experience in hospitality technology, event technology, payments, or related industries • Experience with AI-powered operational tools and workflow automation platforms • Knowledge of SaaS metrics and recurring revenue business models • Experience with business intelligence and reporting tools The salary range for this role is $100,000–$120,000 annually. Compensation is based on a variety of factors, including relevant experience, skill set, geographic location, and alignment with our internal compensation framework. This role is also eligible for additional benefits and incentives. Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind our success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Benefits are subject to change and may vary based on role and location. Here are some of the awesome benefits that Tripleseat offers to its employees: * Competitive Medical, Dental, and Vision Insurance: Comprehensive coverage to support health and well-being. * Company Paid Life Insurance, Short- and Long-Term Disability Plans: Protection and peace of mind in unforeseen circumstances. * Supplemental Insurance Options: Optional critical illness, accident, and hospital plans. * Commuter Benefits: Transit and parking benefits, where applicable. * 401(k) with Company Match: Helping employees save and plan for retirement. * Parental Leave: Support for new parents through birth, adoption, or foster care. * Flexible Paid Time Off: Encouraging work-life harmony and balance. * LinkedIn Learning Access: On-demand professional development courses. * Pet Insurance: Supporting the well-being of furry family members. * Employee Discount Programs: Exclusive savings through employee perk platforms. At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team. We are proud to be an equal-opportunity employer and do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Everyone Valued – Everyone Included.