Managed/Professional Services Portfolio Manager

Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra. What We're Looking For: The Portfolio management team is responsible for determining Zebra's service offerings and driving development, launch and adoption of services to positively impact the customers' experience and market share. Responsibilities: Owns the end-to-end creation and management of the global Managed and Professional Services portfolio, including creatively defining tiered service models (SLAs, monitoring, optimization, analytics) integrated with hardware, software, and relevant communications technologies (RFID, RTLS, IoT, wireless), while closely collaborating with operations to ensure the viability and success of service execution. Demonstrated success building managed and professional service portfolios, driving attach rate strategy and recurring revenue growth. Experience in utilizing AI to design, develop, and implement professional and managed services offerings, with a strong emphasis on creating outcome-based solutions for specific vertical markets or use cases. Through comprehensive knowledge of market, competitive landscape, customer requirements, distribution channels and Zebra offerings, anticipates market and customer requirements for assigned product(s). Often manages the most complex or immature offers or multiple smaller portfolios. Creates and executes VOC and competitive landscape requirements. Leads cross-functional VOC activities. Monitors target markets and identify opportunities for innovation Works collaboratively with other functional leaders to develop, align on business objectives. Owns development and presentation of business case by completing supportive research, authoring slides and delivering presentations to internal and external audiences, routinely including senior management and occasionally including executives. Monitors and reports business metrics against plan. Recommends metrics to assess business performance. Fully accountable for integrated business plan inputs. Develops documentation of product and market requirements Demonstrates ownership and engagement beyond immediate assignments by mentoring and collaborating with other portfolio managers Owns product lifecycle management for assigned Product lines/families of moderate to high complexity, including tactical execution, managing custom requirements, developing and driving end of life plans and execution of inventory objectives. Demonstrates full knowledge of development process. Contributes to 3–5-year roadmap development process and makes recommendations on the long-term strategy for the entire suite of offerings Sets pricing strategy. Establishes product price to maximize sales and profitability. Recommends promotion strategy by working in collaboration with Product Marketing department. Provides recommendations to influence distribution strategy to meet market needs. Supports product launch by providing a comprehensive understanding of the value proposition. Deliver product training to sales, sales engineers, technical support, and other internal and external stakeholders Works closely with development teams and other key stakeholders to oversee new service development validating development is on spec. Identifies beta site targets, drafts and implements plans Monitors financial performance of product lines and makes recommendations for pricing action against revenue and margin objectives. Sets target product costs for new products. Evaluates cost reduction initiatives working in concert with Sustaining Engineering, Finance, and other internal partners Acts as a champion to innovation by generating ideas for new offerings, exposing the team to best practices in offer management and introducing methods for brainstorming and creative thinking Contributes to innovation by generating ideas for new offerings Must be able to work hybrid (3 days in office/2 remote) from Lincolnshire, IL or Holtsville, NY Minimum Qualifications: Bachelor’s degree required, MBA or master’s degree preferred 8+ years of relevant experience, including experience in professional and managed services 25% travel, domestic and international Preferred Skills and Competencies: Understanding of hardware and software services Experience with RFID, RTLS, IoT, or wireless connectivity ecosystems. Experience in Manufacturing, Transportation & Logistics, Retail, or Warehousing verticals. Experience launching global managed and professional services offerings. Experience utilizing AI to create professional and managed services offerings, particularly outcome-based models for vertical markets and/or specific customer use cases. Experience working closely with enterprise customers to drive stickiness and value-chain expansion. Experience launching services through partners (revenue sharing/inter-company processes/accreditation programs) Strong process adherence Strong attention to detail Fluent level of English (written and verbal) as well as local language as applicable Advanced level skills in Microsoft business applications including Word, Excel, and Outlook Advanced P & L knowledge Advanced market knowledge in assigned category Customer service values/orientation Strong professional work behaviors (attendance, teamwork, time management, follow through) Advanced analytical and organizational skills Demonstrated experience in managing execution of portfolio management functions Demonstrates good judgment in decision making; applies knowledge and past experience to guide decisions Strong business acumen/industry knowledge in one or more primary verticals Strong Presentation Skills. Formal training strongly preferred. Strong communication skills (listening, providing clear and concise information, using proper language and grammar) Advanced problem-solving skills Come Join the Herd! Equal Opportunity Employer: Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [email protected]. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf Conozca sus Derechos: https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Pay Range: $122,800.00 - $184,200.00 Annual Incentive Compensation: In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 12% of base pay, in accordance with the terms of the applicable incentive plan. Zebra Total Rewards: Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work. Salary offered will vary depending on your location, job-related skills, knowledge, and experience. Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards. Benefits: We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success. Job Posting Statement: To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. AI Technology Statement: Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .