About the Role
We are looking for a Luxury Travel Advisor to support clients throughout their high-end vacation planning and booking process. In this role, you will curate personalized travel experiences, answer questions, manage bookings, and ensure each client enjoys a seamless, stress-free, and luxurious travel experience from start to finish.
At HB Travels Agency USA, we focus on delivering personalized, reliable service to travelers nationwide.
Key Responsibilities
Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner.
Assist clients with luxury travel planning, exclusive accommodations, booking updates, cancellations, and special requests.
Provide accurate and current information regarding luxury destinations, experiences, and agency procedures.
Maintain organized client records and ensure clear communication throughout the planning and booking process.
Follow up with clients prior to travel and after their trip to confirm details and gather feedback.
Resolve concerns with empathy, discretion, and effective problem-solving.
Benefits
Fully remote flexibility – work from any location with a schedule that suits your lifestyle.
Travel perks and access to discounted luxury rates.
Training and continuous support to help you grow in the luxury travel and customer service field.
A supportive, team-oriented environment dedicated to exceptional client care.
What We’re Looking For
Strong written and verbal communication skills.
Customer service experience; travel, tourism, or hospitality experience is a plus.
High attention to detail and excellent organizational skills.
Knowledge or interest in luxury travel and exclusive experiences.
Ability to learn new systems and booking tools quickly.
A positive, client-focused attitude and genuine interest in helping travelers create memorable, high-end vacations.