Loss Mitigation Specialist

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions. The Role We’re looking for a Loss Mitigation Specialist to actively manage a pipeline of delinquent accounts and drive resolution through effective borrower engagement and decisive workout execution. This role is responsible for evaluating hardship, collecting and validating documentation, and moving accounts quickly to the right outcome—whether retention or liquidation. This is a high-touch, high-accountability role where success is measured by speed, accuracy, and resolution outcomes. What You’ll Do Manage an active pipeline of delinquent accounts requiring loss mitigation evaluation Review borrower financials and determine eligibility for workout solutions Drive the collection of complete and accurate documentation—minimizing back-and-forth and delays Clearly communicate available options to borrowers, including retention (repayment plans, deferrals, modifications) and liquidation paths (e.g., voluntary surrender) Make timely, well-supported decisions based on hardship, financial capacity, and guidelines Maintain consistent follow-up to keep files moving and avoid stagnation Ensure all accounts are handled in compliance with applicable regulations and internal policies Document all activity accurately within servicing systems Partner with Collections, Underwriting, Legal, and Default teams to move accounts to resolution Meet or exceed defined KPIs (cycle time, conversion rates, quality, and borrower experience) What Success Looks Like Files move quickly from intake → decision → resolution High-quality, complete packages with minimal rework Strong conversion into appropriate workout solutions Low aging and minimal pipeline backlog Positive borrower experience, even in difficult situations Qualifications 2+ years of experience in loss mitigation, mortgage servicing, underwriting, or related field Strong working knowledge of loss mitigation solutions and default processes Experience reviewing borrower financial documents (tax returns, pay stubs, bank statements) Ability to manage a pipeline and prioritize effectively in a deadline-driven environment Strong communication skills with the ability to handle sensitive financial conversations Detail-oriented with sound judgment and decision-making ability Proficiency in Microsoft Office and servicing platforms Nice to Have Experience with chattel or non-traditional lending products Knowledge of CFPB or other regulatory requirements Bilingual (Spanish/English) Work Environment Fully remote Fast-paced, production-focused environment Core Competencies Ownership & accountability Attention to detail Empathy with execution Time management and prioritization Decision-making under pressure Important Applicant Information While many of our interviews are conducted virtually, all applicants should be prepared to potentially meet in person as part of the process. As a participating employer, we will use E-Verify to confirm employment eligibility. Please note that we are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin. Applicants that do not reside in the bolded states will be rejected. Total Rewards At Zippy, we're passionate about creating a workplace where people love to work. We put a lot of heart into building and nurturing a company culture that not only supports our team but also inspires them to do their best work. Our benefits and perks are always evolving, but here’s what we offer right now: Competitive Compensation : We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience. Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy. Remote Work : Enjoy the flexibility of working from home in a dynamic, remote-first environment. Comprehensive Health Coverage : We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family. Flexible Spending Accounts : Take advantage of medical & dependent care FSAs to help manage your expenses. Training & Licensing Support : We invest in your professional growth with resources for training and licensing. Paid Time Off : We offer generous PTO—and we encourage you to use it! Wellbeing Programs : Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs. Parental Leave : We provide paid parental leave to support you and your growing family. No Meeting Wednesdays : Enjoy a mid-week break from meetings to focus and recharge. Vibrant Slack Community : Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more. Career Growth : We believe in promoting from within, offering you opportunities to grow your career with us. Beyond the tangible benefits: Core Values : At the heart of everything we do are our core values: Lead with Passion, Own It, Build a Better Way, Results Driven, and The Golden Rule . These values guide our decisions, shape our culture, and inspire us to achieve our best every day. Join a Growing Team : Be part of a dynamic team at a pivotal moment in Zippy’s growth, where every contribution makes a significant impact. Innovative Work : Collaborate with sharp, passionate teammates to tackle unique challenges in the Manufactured Housing market, positioning our product as a top-tier lending solution. Supportive Culture : You’ll be welcomed into a collaborative environment that fosters camaraderie, respect, and a deep sense of belonging. Diversity & Inclusion : We’re committed to empowering a diverse and inclusive workforce, celebrating our differences, and ensuring everyone feels safe to bring their whole selves to work. Inspirational Leadership : Work alongside leaders who are not only approachable but also dedicated to providing guidance, mentorship, and support to help you succeed. Meaningful Impact : Be part of a mission-driven team that’s making housing more affordable for everyone, helping prospective buyers secure fast and simple online loans to purchase manufactured homes. By joining Zippy you will help improve the lives of over 22 million Americans who live in manufactured homes today. Zippy is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.