Lock Desk Associate

This is an exciting opportunity to join a growing company in an emerging market. We offer a fast-paced and fun environment where your input and experience are valued. The role of the Lock Desk Associate is to ensure accurate pricing for originating and the purchase of loans and provide professional assistance to brokers, sellers, and other counterparties, both internal and external. The scope of the role includes but is not limited to: assisting with lock inquiries, loading and validating loan data, ensuring that the final pricing of a wholesale or correspondent loan is accurate for the date of the rate lock, extension, etc. The candidate will participate in additional functions such as reporting, system maintenance, training, and other tasks as appropriate. The ideal candidate will have strong analytical skills and experience with originations and/or secondary mortgage market transactions. Candidates must possess the interpersonal skills to facilitate a cohesive work relationship with both internal and external partners at various levels. The ability to work and thrive both independently and collaboratively within an entrepreneurial small team environment is a must. Responsibilities and Duties: Monitor the Lock Desk Inbox, provide professional and timely responses to broker, seller, sales and any other internal or external parties inquiries and pricing questions Act as an internal and external resource for any pricing issues. Assist with testing and maintenance of System(s) pricing and eligibility functions. Assist with the maintenance of Rate Sheet Distribution list Ensure that any pricing adjustments from Capital Markets are properly implemented and applied within the systems and/or PPE firms we integrate with for pricing and eligibility. Participate in the maintenance of lock desk user manuals for all channels. Participate in the creation and maintenance of process documentation. Aid in providing Reports as needed. Registration of Bulk Trades, and the maintenance of bulk loan trade confirmations Ensure that Broker and Seller price negotiations are properly implemented and maintained. Complete additional projects & responsibilities as assigned that contribute to the growth & well-being of the company. Education and Experience: High school diploma or equivalent Minimum of 1 years’ experience in the origination and/or secondary mortgage market with hands on experience in loan pricing. Good understanding of mortgage banking origination practices and secondary market loan sales and securitization. General understanding of the mortgage origination process, the secondary mortgage market, whole loan sales and securitization and mortgage servicing. Working knowledge of Microsoft Office, specifically excel knowledge, is critical. Strong negotiation, communication, and interpersonal skills with ability to identify and provide resolution to conflicts and discrepancies. Ability to independently complete multiple time-sensitive tasks with minimal supervision. Ability to work both independently and collaboratively within a small team environment. Willingness to learn and grow through additional opportunities. Key Competencies: Mortgage Pricing & Secondary Market Knowledge: Demonstrates strong understanding of loan pricing, lock desk functions, secondary market transactions, and securitization processes Analytical Problem Solving: Evaluates pricing scenarios, identifies discrepancies, and resolves issues accurately and efficiently Attention to Detail: Ensures loan data, pricing adjustments, lock terms, and rate sheet information are accurate and properly maintained Customer Service & Relationship Management: Provides timely, professional support to brokers, sellers, sales teams, and internal stakeholders Organizational & Time Management: Successfully manages multiple time-sensitive requests, lock inquiries, and operational responsibilities Process Improvement & Technical Aptitude: Supports system testing, pricing maintenance, reporting, and documentation while identifying opportunities to improve workflows How This Role Demonstrates Our Values: Integrity: Ensures accurate loan pricing, data validation, and adherence to established policies and procedures Collaboration: Partners effectively with Capital Markets, Sales, Operations, brokers, and sellers to support successful loan transactions Excellence: Delivers responsive service, accurate pricing, and consistent operational execution in a fast-paced environment Critical Curiosity: Seeks to understand pricing methodologies, system functionality, and process improvements to enhance efficiency and accuracy Benefits Competitive compensation package, including base salary and performance-based bonus opportunities 401(k) plan with 100% company match up to 4% Comprehensive health coverage: medical, dental, vision, HSA, and FSA options Generous paid time off: 20 days PTO, company holidays, and sick time Paid parental leave Company-paid life insurance and disability coverage Employee Assistance Program (EAP): mental health, financial, and wellness support Professional development: tuition reimbursement and growth opportunities Commuter and transit benefits Successful applicants will exemplify strong ethics, integrity, respect for others, accountability for decisions and actions, and good citizenship. Maintaining a reliable, uninterrupted high speed internet connection is a requirement of hybrid or remote positions. All job duties and responsibilities must be performed within the guidelines of the Verus Residential Mortgage Employee Handbook and established company policies and procedures. It is the responsibility of each employee to maintain confidentiality of the company, its clients and to follow applicable laws and regulations in the performance of duties. Verus Mortgage Capital is an equal opportunity employer. All qualified applicants are welcomed to apply and will receive consideration for employment without unlawful discrimination because of a person’s race, religious creed, color, national origin, citizenship status, ancestry, marital status, sex, age, or sexual orientation, or because of a person’s disability or medical condition.