Loan Advisor Assistant

🏡 About Us At eLEND, we’re modernizing mortgage by blending human expertise with smart technology to create a more accessible, transparent, and efficient lending experience. We believe exceptional service starts with informed guidance, especially for specialty lending needs. Our teams play a critical role in helping borrowers navigate complex loan options with clarity and confidence. ✨ Why This Role Matters As a Loan Advisor Assistant , you are often the first meaningful touchpoint for borrowers exploring specialty loan options such as construction, renovation, and chattel financing. Your role is essential in ensuring borrowers feel supported, informed, and properly connected to licensed loan advisors who can deliver the right loan solutions. By driving lead conversion and maintaining compliance, you directly impact both customer experience and production outcomes. 🛠️ Key Responsibilities Manage and convert specialty leads (construction, renovation, and chattel) provided by the company into qualified mortgage applications Conduct high-volume outbound outreach, averaging 40–50 calls per day , while maintaining a professional and consultative approach Interview prospective borrowers to gather financial and credit information Seamlessly connect qualified borrowers with licensed loan advisors for next-step consultations Maintain strong working knowledge of specialty lending programs and eligibility requirements Ensure full compliance with all federal, state, and company mortgage regulations and policies Maintain required state mortgage licensing standards applicable to the role Provide regular updates to the Business Development Manager and Loan Advisors on lead conversion performance and loan status Work toward monthly production and conversion goals Support additional responsibilities based on experience and competencies 🎯 What You Bring Active NMLS license preferred , licensed in at least one state Candidates who have passed the NMLS SAFE Exam and require sponsorship will also be considered High School Diploma or GED required Strong interpersonal and communication skills with the ability to build rapport quickly Demonstrated understanding of mortgage products, lending criteria, and basic credit analysis Ability to manage multiple leads and applications simultaneously in a fast-paced environment Knowledge of federal and state mortgage regulations and internal compliance standards Results-oriented mindset with a focus on customer experience and ethical lending practices Alignment with and embodiment of eLend’s core values 📆 A Day in the Life In this role, your day may include: Making outbound calls to specialty leads and responding to inbound inquiries Conducting borrower interviews and reviewing financial details Coordinating closely with Loan Advisors to ensure smooth handoffs Updating lead statuses and reporting conversion metrics Ensuring documentation and conversations remain compliant 💰 Compensation & Benefits $23-$29/hr plus incentives per loan (commensurate with experience) Comprehensive health, dental, and vision benefits 401(k) Generous PTO and paid holidays Fully Remote Modern tools and tech-forward workflows 🤝 Interview Process Our hiring process is straightforward and respectful of your time: Initial phone screen with Talent Interview with Hiring Leader Final conversation is a panel with Loan Officers 📍 Location Hybrid preferred at our Parsippany, NJ, Oklahoma City, OK or Tampa, FL locations 3 days on site 2 remote days 💼 Growth Path This role provides a strong foundation for growth within mortgage lending, including future opportunities as a licensed Loan Advisor, Business Development professional, or specialty lending expert. 🌈 Equal Opportunity for All At eLEND, we value diverse perspectives and are committed to equal opportunity employment. Hiring decisions are based on skills, experience, and potential without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 💬 Ready to Get Started? If you thrive in a client-facing role, enjoy high-energy environments, and want to help borrowers navigate specialty mortgage solutions with confidence, we’d love to hear from you. Apply today and help shape the future of mortgage lending at eLEND.