About this role
We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren’t just answering tickets; you are the voice of our brand. You’ll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates. Key Responsibilities Answering client's inquiries Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email. Tracking Shipments and backend shipping inquiries General Research Updating addresses and client information Qualifications 1 year live chat experience Strong English communication skills, both verbal and written Can work 40 hours a week during US business hours, must be open to shifting schedule No other commitments, can start ASAP Has own work-from-home equipment Internet speed: At least 50mbps Computer processor: At least Core i5 or equivalent Complete with webcam & headset Benefits 100% work-from-home setup Hands-on support Training opportunities