Job Category: Professional Services | Field OperationsEmployment Type: Full-Time, PermanentLocation: Remote – Arizona, USA (up to 65% domestic and international travel required)
ABOUT THE CLIENT
The Client is a globally recognized technology manufacturer and pioneer in Direct Liquid Cooling (DLC) solutions for data centers, supercomputers, and high-performance computing environments. Headquartered in Calgary, Alberta, the Client designs and produces cooling infrastructure deployed by the world's largest hyperscalers and enterprise tech organizations.
With demand for generative AI, cloud computing, and HPC accelerating at an unprecedented pace, the Client is expanding its field operations team to meet a growing global customer base.
ABOUT THE ROLE
We are hiring a Field Service Engineer (FSE) to support the Client's customers across global deployment sites. This is a hands-on, field-facing role ideal for a journeyman-certified trades professional with experience in mission-critical data center environments, direct liquid cooling systems, hydronic systems, or HVAC/plumbing infrastructure.
Reporting to the Manager of Field Service Operations, you will be responsible for on-site installations, preventative and corrective maintenance, technical training, and remote support — serving as a subject matter expert on the Client's full product portfolio.
This role is well-suited for candidates searching for:
Field Service Engineer (FSE) jobs in Arizona
Data center cooling specialist roles
Remote field service engineering jobs in tech or manufacturing
Journeyman plumber or HVAC roles in mission-critical environments
Direct liquid cooling (DLC) or hydronic systems careers
KEY RESPONSIBILITIES
Installation & On-Site Support
Perform on-site and remote installations of the Client's direct liquid cooling (DLC) products at customer facilities worldwide.
Conduct preventative and corrective maintenance on DLC systems, ensuring uptime and performance in mission-critical environments.
Read and interpret blueprints, technical schematics, and engineering drawings as required on-site.
Technical Support & Consultation
Provide expert technical support to Authorized Service Providers (ASPs) and end-user technicians, including those operating Tier 3 and Tier 4 data centers.
Offer plumbing and HVAC consultation to internal cross-functional teams including Lab Technicians, Engineers, Product Managers, Sales, and Production.
Troubleshoot and resolve field issues by following established service processes, coordinating with ASPs as needed.
Training & Knowledge Transfer
Develop and deliver technical training to customers, service technicians, and internal staff — both in-person and remotely.
Build and maintain deep subject matter expertise across the Client's product portfolio to support customers and colleagues with accurate, current knowledge.
Project & Service Coordination
Coordinate and dispatch field service visits with end-users and Authorized Service Providers.
Support the Project Engineering team by sourcing accurate quotations from ASPs.
Complete thorough service documentation including field reports, system testing records, and maintenance logs.
Health, Safety & Compliance
Ensure all field activities comply with applicable environmental, health, and safety regulations.
Maintain a safe and professional work environment on every site, regardless of location or conditions.