Legal Ops Assistant

About Finch We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury. In just over a year, we've grown 10x, raised a $20M Series A, and become the pre-litigation partner of choice for top personal injury firms across the country. We believe the best outcomes happen when expert operators and purpose-built AI work together – which is why we handle every step of pre-lit, from intake and claim opening to medical records, lien management, and demands, with humans leading every case. We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide. This Role Legal Assistants are flexible, plug-and-play operators who provide overflow support for Case Managers and paralegals across the legal ops team. Your day-to-day will vary — some days you're running treatment check-ins, other days you're covering a full desk while a teammate is out of office. If you thrive on variety and can context-switch quickly, this role is for you. What You'll Do: Solve problems across the case lifecycle wherever they arise Conduct treatment check-ins with clients Contact clients to get updates on case progression Investigate coverage disputes, liability disputes, and coverage investigations Step into a full desk when teammates are out of office Handle high-volume overflow tasks across the legal ops team Your Team: Legal Operations Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity. You Might Be a Fit if You: Have 1+ years in legal operations, case management, or claims handling in personal injury Are bilingual (English/Spanish) Are comfortable with a constantly changing day-to-day Can manage high-volume workloads Communicate effectively with both clients and attorneys Thrive in fast-paced, high-volume environments Compensation $50,000–$65,000 annual salary + equity Benefits 100% coverage for health, dental, and vision. 401(k) retirement plan. Flexible PTO (we trust you to take the time you need). (For those in NYC) In-office snacks, drinks, and daily team lunch and dinners. At Finch Legal, we believe in practicing what we advocate. As a company dedicated to upholding justice and protecting people in the workplace, we are equally committed to fostering a safe, inclusive, and equitable environment within our own walls. We welcome and support individuals from all backgrounds and lived experiences — regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or veteran status. We recognize that diversity strengthens our team, enriches our perspectives, and empowers us to better serve our clients and communities. At Finch Legal, inclusion isn’t just a value — it’s a practice.