Learning Technology Specialist (LMS Platform & Integrations)

AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: Learning Technology Specialist (LMS Platform & Integrations) Location: Cambridge, London, Derry, Madrid, Frankfurt or Gallarate Employment Type: Full-time The job As a Learning Technology Specialist (LMS Platform & Integrations), you’ll join the Learning Excellence team within Global Customer Success. You’ll partner closely with our Technical Learning stakeholders to enhance the AVEVA Learning Academy, helping deliver modern, scalable, high-quality learning experiences for customers and partners across AVEVA’s product portfolio. Key responsibilities Enhance the learner experience across the AVEVA Learning Academy - improving navigation, discovery, enrolment flows, and overall usability. Administer and maintain the LMS platform (Thought Industries): users/audiences, catalogs, enrolments, learning paths, user gamification, reporting, and configuration - identifying opportunities to streamline and improve. Partner with the LMS Owner and Learning Solutions Managers to deliver platform improvements, operational excellence, and a reliable release/maintenance approach. Build and maintain integrations with third-party systems using REST APIs and webhooks, supporting automation and scalable operations. Support platform operations and vendor coordination, including maintenance window planning, stakeholder communications, and vendor ticket escalation. Triage and resolve support tickets within agreed SLAs (internal and external), performing root-cause analysis and implementing preventative fixes. Maintain platform health and security hygiene: stay current on vendor updates, evaluate impact on customizations, and help implement improvements that strengthen security and functionality. Enable internal adoption: create guidance and deliver training to AVEVA teams on LMS capabilities, learning workflows, and best practices. Contribute to learning technology best practices: stay current on trends and share actionable recommendations with the Learning Excellence team. Support learning content operations (as needed): create reusable e-learning templates for rapid authoring and support publishing workflows using agreed standards and templates. Essential requirements Proven experience administering an enterprise LMS (Thought Industries preferred). Strong technical aptitude for learning platforms: configuration, troubleshooting, reporting, and operational support. Working knowledge of SCORM and e-learning packaging/standards. Hands-on experience with REST APIs / web services (e.g., GET/POST/PUT) and integration troubleshooting. Strong understanding of customer education in a software environment (learning journeys, onboarding/adoption, certification, measuring learning impact). Experience with Microsoft 365 tools; familiarity with automation tooling such as Power Automate. Excellent communication skills (written and verbal) and confidence working with technical and non-technical stakeholders. Strong attention to detail, structured problem-solving, and a proactive “fix and improve” mindset. Ability to work independently and collaboratively across a global organization. Solid project coordination skills (planning, prioritization, stakeholder alignment, delivery). Desired skills Front-end customization skills: HTML, CSS, JavaScript (maintaining and extending LMS UI customizations). SQL and analytics/reporting experience (data extraction, dashboards, KPI tracking). Familiarity with SSO concepts (SAML/JWT) and identity integrations (in partnership with IT). Experience with development tooling (e.g., Git, Visual Studio/VS Code) and basic release/change management. Understanding of web fundamentals (cookies, CORS, browser debugging, environments). Knowledge of eCommerce / online payment integrations. Familiarity with AVEVA products / industrial software (helpful, not required). Experience with rapid authoring tools and creating reusable e-learning templates. Commercial at AVEVA Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions. If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team. Find out more: https://www.aveva.com/en/about/careers/ UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program. It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: aveva.com/en/about/careers/benefits/ Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: aveva.com/en/about/careers/hiring-process About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/ Find out more: aveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.