Lead Technology & Business Operations

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Lead Technology & Business Operations will serve as a strategic and operational force multiplier, enabling multiple engineering leaders and their teams to drive key initiatives and focus on critical business goals. This role is a vital bridge between engineering leadership and a wide range of stakeholders, orchestrating strategic programs, optimizing operational cadences, and ensuring organizational alignment to boost engineering effectiveness. You’ll champion a culture of operational excellence and serve as a trusted BizOps partner in shaping the team's strategic direction. This position is an individual contributor role reporting to the Sr. Director, Technology Development & Business Operations. Responsibility Partner closely with engineering leadership to translate strategic objectives into clear, actionable goals for their respective organizations Play a pivotal role in shaping their strategic direction and operational excellence, balancing big-picture vision with hands-on operational execution Drive and coordinate the rhythm of business activities, including team town halls, planning cycles, OKR reviews, and leadership off-sites Apply deep program management expertise to clearly define workstreams, establish precise milestones, and ensure all project activities are appropriately assigned and meticulously tracked to guarantee successful delivery Act as a critical bridge between engineering leadership and key stakeholders across Product, People, Finance, and Legal Coordinate and track strategic projects that cut across multiple teams, ensuring seamless coordination and clear communication across all stakeholders Design and optimize workflows, tooling, and best practices for Engineering leads Build and maintain dashboards that provide real-time visibility into engineering health metrics, such as velocity, quality, reliability, and cost. Prepare and deliver crisp narratives, dashboards, and pre-reads for the engineering leadership Support engineering leadership talent planning and reinforcing a strong, inclusive culture Facilitate leads to function as a unified team, helping to surface and resolve friction before it slows progress Identify and manage program risks through rigorous risk assessments, proactively surfacing prioritization and tradeoff decisions Manage and track budgets for engineering organizations, meticulously understanding where costs are allocated which includes analyzing variances, forecasting expenditures, and identifying opportunities for cost optimization to ensure financial discipline Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 12+ years of experience in program or technical program management within strategy and operations, including a minimum of 3 years directly partnering with an engineering organization Experience with engineering metrics, leading productivity frameworks, and cutting-edge operational best practices, with practical experience in establishing or enhancing technical KPIs, OKRs, or scorecards for engineering teams Experience leading and refining rhythm of business activities, encompassing planning cycles, leadership reviews, and comprehensive reporting to foster an efficient operational cadence A Bachelor's degree in a technical field or equivalent practical experience Preferred An advanced degree or MBA A history of driving significant operational improvements within high-growth technology environments, transforming challenges into streamlined processes Ability to comfortably navigate fast-paced, ambiguous environments, consistently demonstrating a proactive bias for action and a dedication to continuous improvement Masterful communication, collaboration, and stakeholder management skills, allowing you to adeptly influence without authority and forge strong alignment across your organization Robust technical and analytical skills, with a proven ability to distill complex data into strategic, actionable insights for senior leaders Experience leveraging data visualization and business intelligence tools like Tableau, Looker, or Power BI to drive insights at scale Experience in management consulting, strategic operations, or technical operations is highly valued Demonstrated comfort and effectiveness in collaborating with and presenting to senior leadership Familiarity with modern Agile, Lean, or scaled delivery methodologies (e.g., SAFe, Scrum@Scale) Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Washington, Maryland, New Jersey and New York (including NYC metro area): $158,300.00 - $232,575.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected]. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. 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