Lead / Senior Digital Project Manager

Lead / Senior Digital Project Manager The glue that keeps people and projects together Overview Foster Made is a tight-knit group of people on a mission to deliver exceptional digital experiences that exceed the status quo. Guided by a shared set of values and a growth mindset, we thrive in an environment of collaboration and trust, always working together with humility and respect to answer the question, 'How can we do this better?' We are deeply motivated by the success of our clients and the health and well-being of our team; believing that the quality of services we provide is a reflection of our commitment to hiring and retaining the best people Richmond has to offer. This is a full-time role for a Lead / Senior Digital Project Manager , based in Richmond, VA (with option for local hybrid remote work ), ready to jump in and champion the success of our work as an advocate for the client, team, and project. The ideal candidate excels in building and fostering strong relationships and partnerships, embodies organization, and facilitates the delivery of key project results. The candidate is an excellent problem solver, driven to learn, and excels in the art of communication. The candidate thrives in a collaborative, fast-paced environment running complex projects end-to-end as the sole Digital Project Manager and, above all, embraces our company values . Experience & Skills 6-10 years of previous experience in project management, with at least 2+ of those years in technical project management in a web development or agency environment . Proven track record in leading diverse projects of varying budgets, timelines, and cross-functional teams, encompassing roles such as design, development, content, and quality assurance. Hands-on experience with a variety of development processes, including Kanban and Agile, and can work closely with development and design partners to define the scope of the project, break down the scope into business objectives and business tasks, and describe the what/why. Adept and flexible at learning about new technologies and delivery methodologies so that you can partner successfully with design, development, clients, and partners. Strong written and oral communication skills, with experience in leading successful projects. An active listener who poses insightful questions to uncover needs, discover solutions, and address concerns effectively. A passion for problem-solving, viewing challenges as opportunities on the path to shared success. Approaches situations with creative and analytical thinking to identify the best path forward. A deep understanding of DPM, coupled with industry knowledge, allows you to make decisions on how to engage and communicate with a variety of clients and senior stakeholders (including partners and Foster Made staff) while mitigating scope creep, timeline, and budget risks. Daily experience working in common agency platforms, including: Teamwork, Parallax, Harvest, and Jira is a plus. Working knowledge of traditional CMSes and modern composable platforms, including Craft, WordPress, Contentful, Sanity, Builder, Algolia, Cloudinary, Netlify, and AWS, is a plus. Experience with QA testing is a plus. Responsibilities Project Management Effective Planning & Execution: Skillfully plan, oversee multiple projects, and manage day-to-day operations with both internal and external teams. Ensure project milestones are achieved and timelines are met with agreed-upon budgets and timelines. Team-Centric Leadership: Foster a collaborative, positive team environment, celebrating achievements, addressing challenges, and making strategic decisions. Budget Management: Develop and manage project budgets, ensuring technical concepts align with client-defined timeframes and financial limits. Transparent Communication: Regularly provide clear updates to leadership and stakeholders, offering insights into project milestones, costs, and potential risks. Facilitate client deliverables. Problem Solving: Regularly engages with internal teams and external resources, proactively reviewing project progress, identifying issues, and implementing course corrections as needed to drive project success. Continuous learning about new and emerging technologies. Client Relationship Management Building Trust: Establish and nurture strong, trusted client relationships by engaging strategically and understanding their unique objectives and needs. Effective Communication: Articulate sophisticated concepts and technical approaches with adaptability to cater to both internal and external teams and clients. Conflict Management : Navigate difficult conversations with confidence. Support and guide others through tough decisions, and thoughtfully manage conflict as it arises. Philosophy & Approach Supporting Business Development: Leverage expertise in estimating and scoping Statements of Work (SOW) to contribute to business development efforts and secure new projects. Process Improvement: Drive continuous improvement in project management processes and workflows, staying current with industry trends, tools, and techniques. Support Teammates: Mentor DPM staff and others, providing thoughtful guidance as needed to support a skilled team of professionals. Growth-Minded Flexibility: Be prepared to take on additional duties as needed to contribute to the organization's overall success and growth. Embrace the vision and values of the company. Other You'll move around, sit, stand, and occasionally reach, stoop, kneel, or crouch. You'll also need good vision for tasks like reading and design. We value your ability to quickly adapt, handle stressful situations, and effectively address any project or people-related challenges that come your way. While much of your work will be computer-based, there might be times when you'll need to carry, push, pull, or lift items up to 25 pounds. You'll have the opportunity to occasionally travel on-site for client, project, and team activities, including overnight stays.