LEAD SALESFORCE FUNCTIONAL CONSULTANT

LEAD SALESFORCE FUNCTIONAL CONSULTANT Location: Colombia Job Details: Remote Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Digital part of Inchcape’s global network. You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level. Our Digital Experience platform is seeking a LEAD SALESFORCE FUNCTIONAL to join our team in Colombia. In this position, you will Lead the support, operations, and continuous improvement of our Salesforce platform. We’re looking for a senior professional with strong functional, administrative, and leadership experience to ensure platform stability, drive service excellence, and manage stakeholder relationships. This role focuses on operational continuity while supporting ongoing enhancements and long-term scalability. What you’ll do Lead and mentor the Salesforce team responsible for support, administration, and platform enhancements . Manage team workload, priorities, and escalations across support and continuous improvement activities . Ensure platform stability, performance, and availability aligned with business needs . Act as the main escalation point for complex functional and technical issues . Oversee incident management, root cause analysis, and timely resolution of user issues . Drive continuous improvement, process optimization, and platform adoption across the organization . About you Bilingual proficiency (English & Spanish) . Senior-level Salesforce experience (administration + development exposure). Proven experience leading Salesforce or CRM support teams. Strong knowledge of Sales Cloud and Service Cloud in enterprise environments. Hands-on experience with Salesforce configuration (users, roles, flows, reports, etc.) Strong stakeholder management, prioritization, and Agile environment experience. We offer you Supportive Environment: Work alongside a dynamic team committed to your success. Career Growth: We're invested in your development and offer ample opportunity for advancement. Work-Life Balance: Enjoy a role that balances strategic analysis with day-to-day business support. Industry Leadership: Be part of a company that leads the transformation of the automotive distribution industry Start your journey Worried that you don’t meet all the criteria exactly? We encourage you to apply! Your skills and perspectives may be the perfect fit for this role or another opportunity within our business. Opportunity for everyone Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. About us Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Inchcape Digital employs over 1,300 team members across Colombia and Philippines. Our portfolio includes vehicle distribution for world-renowned brands, market-leading fulfilment solutions, exceptional retail experiences, and tailored financial services. Additional information request Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role