Lead Product Manager, AI

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Team Composer sits at the center of Klaviyo’s strategy to define the future of AI-native marketing. As Klaviyo’s AI-powered marketing orchestration product, Composer helps marketers move from an idea to launch-ready campaigns, flows, audiences, and content through a conversational experience dramatically reducing manual effort and making AI a true execution layer for marketers. The Native Composer team is responsible for shaping how AI agents operate across Klaviyo’s core product surfaces from content generation and campaign creation to workflow orchestration, analytics, optimization, and support. Sitting at the intersection of AI systems, product experience, platform architecture, and go-to-market strategy, the team is building the foundation for intelligent, AI-native marketing workflows. In this role, you will help define how AI agents interact with users across one of the leading marketing platforms in the industry. You’ll shape the systems, workflows, and experiences that enable marketers to move faster, make smarter decisions, and execute more effectively with AI as an active collaborator. By improving the quality, extensibility, and intelligence of Composer, you’ll help establish Klaviyo as a leader in agentic marketing software while driving meaningful customer and business impact. Please note this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. The Role We’re looking for a Lead Product Manager to own the strategy and execution for Native Composer, Klaviyo’s in-app AI assistant and orchestration experience. In this role, you will define how marketers interact with AI across Klaviyo’s product ecosystem, shaping experiences that combine conversational interfaces, sub-agents, workflow automation, and intelligent recommendations into a cohesive execution platform. You’ll work closely with Engineering, Design, Data Science, Research, and GTM teams to build scalable agentic systems that are reliable, extensible, and deeply integrated into marketer workflows. This includes defining orchestration patterns, onboarding new skills and agents, improving agent quality and usability, and ensuring Native Composer and Standalone Composer evolve cohesively where appropriate. This role is ideal for a product leader who enjoys operating in highly ambiguous, fast-moving environments and is excited about shaping the future of AI-native software experiences. What You’ll Do Define and own the product vision and roadmap for Native Composer. Own the end-to-end in-app AI assistant experience, including conversational UX, sub-agent orchestration, and expansion into native product surfaces such as sidebars, inline assistance, floating action buttons, and full-page workflows. Partner with Engineering and Design to translate marketer workflows into scalable agentic experiences across Klaviyo’s core product surfaces. Define the contribution framework for skills and agents across 7+ contributing teams, including integration patterns, quality standards, evaluation processes, and operational guardrails. Drive convergence between Native Composer and Standalone Composer where shared systems and experiences create leverage. Improve the reliability, usability, and effectiveness of AI-powered workflows across campaign creation, audience building, analytics, optimization, and support. Partner with Marketing, Operations, Customer Success, and Sales teams to shape product positioning, packaging, and go-to-market execution. Engage directly with customers to understand emerging workflows, pain points, and adoption drivers for AI-assisted marketing. Define and track key product and operational metrics related to adoption, retention, agent quality, workflow success, and customer impact. Lead cross-functional initiatives across Product, Engineering, Design, Research, Data Science, and GTM organizations. Communicate product strategy, tradeoffs, and execution priorities clearly across stakeholders and executive leadership. Who You Are 7–10+ years of product management experience, including ownership of technically complex or platform-oriented products. Experience building AI-powered products, conversational interfaces, workflow automation systems, or agentic experiences. Strong technical depth with the ability to partner closely with engineers on systems architecture, orchestration, integrations, and scalability. Track record of building customer-facing products on top of sophisticated backend or platform systems. Experience leading ambiguous, cross-functional initiatives with multiple stakeholders and contributing teams. Strong customer empathy and ability to translate complex workflows into intuitive product experiences. Excellent communication and stakeholder management skills, including experience influencing senior leadership. Strong analytical and systems-thinking capabilities. Experience in marketing technology, SaaS platforms, productivity tooling, or AI copilots is a strong plus. Familiarity with evaluation systems, AI quality frameworks, or LLM-powered experiences is a plus. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $168,000 — $252,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process . For more information about how we process your personal data, see our Job Applicant Privacy Notice . Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).