Lead Product Designer (Canada)

THE COMPANY: Dutch is transforming veterinary care by making expert treatment accessible anytime, anywhere. Our mission is simple: help every pet live their happiest, healthiest life by connecting pet parents with licensed vets through seamless virtual visits. We’re the only veterinary telemedicine service that can diagnose, prescribe, and ship medications directly to customers – offering real relief and convenience for pets and their families. As one customer put it: “Dutch was the only site that would diagnose and prescribe meds as well as ship the meds. ”Backed by world-class investors including Forerunner Ventures, Eclipse Ventures, and Bling Capital, our team is made-up of successful startup founders (Hims, PlushCare, Nasty Gal) with expertise in scaling enterprises (TripAdvisor, Walmart). Featured in TechCrunch, Forbes, Wired, and Axios, Dutch is setting the standard for quality, accessibility, and compassion in pet care. THE ROLE: We’re looking for a Lead Product Designer who can move seamlessly between brand, product, and marketing design. You’ll bring bold creative ideas to the table, turn them into visually striking work, and shape the design systems that keep us scaling. This is a hands-on role for someone who loves to execute at a high level while also setting the bar for collaboration and creative excellence. Join us and help shape the future of our brand, product, and customer experience! What You'll Do: Create wireframes, build prototypes, and deliver robust customer flows for our customer facing experience and proprietary vet-facing medical platform Think holistically and systematically about creating a telemedicine experience, and a cohesive design system that supports key interactions Research, build, test, and iterate - this role requires passion about continuous learning with a focus on measured outcomes Collaborate closely with product, engineering, visual design, and marketing What We're Looking For: 5+ years of experience in UX, with a proven track record of envisioning and building high quality products (mobile, web, desktop) A portfolio that showcases robust user journeys and flows, as well as a history of launches, learnings, and insights as products mature Ability to produce great work in short timeframes, multi-task across different projects and platforms and adapt to the ever-changing priorities of a startup Inclusive design philosophy with a strong editorial sense. You gather feedback judiciously but know when to adjust and when to follow your initial vision Great partnership with engineering, product, marketing and the ability to clearly articulate your decisions and how they relate to the problem you’re solving Experience prototyping, testing, and iterating on new and existing designs Why You're a Great Fit: While you have a solid background in all principles of UX, you’re extremely strong in interaction design and usability, and are constantly seeking ways to better understand your users You have a passion for iteration - you understand that designs are ever-evolving and seek impact over perfection You proactively seek out customer feedback, user studies, comparative examples, and industry trends to inform and improve your designs. You love talking to end users to further understand what they need from their Dutch experience, and that our designs support these needs. You have an impressive product design portfolio that demonstrates a deep understanding of user interface standards and conventions, functional communication flows and dynamic, engaging interfaces, and design templates and patterns Bonus points if you have: Experience working with either startups, telehealth, or the pet industry previously User research experience Have a pet/love animals! Why Work For Dutch: Competitive salary range between $80,000-$90,000 CAD Remote working location Retirement plan Robust holiday schedule Growth opportunities! Dutch Guiding Principles: Pets First – business and medical decisions are always guided by the pet’s best interest. We’ll never compromise on pet health and we’re all here because we care about their well-being Agile Like a Cat – We have a bias toward swift action, while maintaining quality and accuracy. For us, that means being able to turn on a dime, like a cat, analyze our options – even ones that may not be on the table – then execute without perfection getting in the way Creativity is our Catnip – Creativity feeds us and helps us push boundaries to always find better solutions, making the complex more accessible and easier to understand Be the Human Your Dog Thinks You Ar e – Be kind, show care for your colleagues, and even if you’re an expert - give others context, reinforce the positive, and help them understand.