Lead Operations Engineer - Public Sector

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Lead Operations Engineer will apply advanced engineering and network principles, theories, concepts and technologies to solve unusually complex problems and issues at Lumen. The Main Responsibilities • SDWAN Experience • Leads the development, evaluation and implementation of new and innovative principles, processes and • applications. • Exercises considerable latitude in decision-making under limited consultative direction toward • predetermined long-range targets. • Analyzes complex local and wide area network systems and/or customer network environment, including • planning, designing, evaluating, selecting operating systems and protocol suites and configuring • communication media with concentrators, bridges and other devices. • Resolves difficult interoperability problems to obtain operation across all platforms. • Configures systems to user environments. • Supports acquisition and implementation of hardware and software as well as subcontractor services. • Regarded as subject matter expert in applied research, development, and design of new products. • Acts as primary consultant to leadership detailing the technical requirements and specifications necessary • to obtain solutions. • May act as a technical project leader or provide work leadership for lower level employees. • Excludes those with full supervisory responsibilities. • Requires limited direction and guidance with most tasks. • GSA Clearance eligibility. What We Look For in a Candidate • Bachelor's degree with 8+ years of experience or commensurate work skills experience. • Solid interpersonal skills & a demonstrated ability to work collaboratively with a team • Must maintain the ability to self-manage assigned job role responsibilities to achieve desired performance • results. • Candidate must possess solid written & verbal communication skills. Demonstrates prior experience • interacting with customers. • Candidate demonstrates experience in the use of personal computers, including Microsoft Word, Excel, • and Outlook • Proficiency with presentations to technical and non-technical audiences; must be able to translate technical • terms and concepts to non-technical entities. • Ability to effectively prioritize and execute multiple tasks in a rapidly changing work environment • Flexibile work hours scheduled around 3:00pm-11:30pm (Monday-Friday) and oncall accessibility on rotation Preferred: • Master’s degree with 6+ years of experience Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 342266 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Job Segment: Network, Cloud, Operations Manager, Engineer, Technology, Operations, Engineering