Lead ERP Support Analyst – Microsoft Dynamics 365 Manufacturing

Lead ERP Support Analyst – Microsoft Dynamics 365 Manufacturing About PROENERGY PROENERGY is an engineering, R&D, and manufacturing powerhouse. The company addresses every need for fast-start power generation: turbine and package manufacturing, turnkey project execution, power purchase agreements, and asset lifecycle care for turbines and plants. Where others see impossible energy challenges, PROENERGY provides innovative aeroderivative solutions. Our Footprint PROENERGY delivers fast-start, dispatchable power solutions from worldwide centers for aeroderivative excellence. We are investing more than $1 billion through 2028 in infrastructure to serve our customers. In Sedalia, Missouri, our 600,000 sq ft Center for Excellence in Manufacturing—a world-class investment in fast-start power and the only campus of its kind in the world—is growing by 40 percent. In Houston, Texas, our 500,000 sq ft Center for Excellence in Lifecycle Care features a Level-IV depot and aero repair facility, which executes comprehensive services for aeroderivative engines under one roof. In Kansas City , we have an office with an Engineering team that supports our sought-after solutions for turnkey projects and contracted power. And our worldwide service centers ensure local service expertise near our customers. Our expanding service footprint includes Phoenix, Buenos Aires, New Brunswick, and additional locations in Europe, Australia, and Southeast Asia. Our Philosophy We take care of our people and strive to make a positive difference for the world. We offer competitive pay and benefits. If you are looking for a rewarding career and possess specialized knowledge and quality-oriented problem-solving skills, we encourage you to apply today. Position Summary The Lead ERP Support Analyst for Microsoft Dynamics 365 Manufacturing will serve as the primary resource for supporting manufacturing and production-related modules within the organization’s ERP ecosystem. This role combines functional expertise in manufacturing processes with technical proficiency in D365 Supply Chain Management and Production Control. The individual will lead troubleshooting, configuration, and optimization efforts, ensuring system stability and alignment with business objectives. Acting as a liaison between business stakeholders and technical teams, this position plays a critical role in driving efficiency across production planning, shop floor control, and resource management. Reports To: Vice President, Enterprise Applications Work Location: This position is on-site for candidates based in City of Buenos Aires or AMBA. For candidates residing outside of Buenos Aires City/AMBA (any other city or province), the role will be remote. Application Requirement: Applicants are requested to submit their resumes in English. Position Responsibilities Serve as the lead support resource for D365 Manufacturing modules, including Production Control, Master Planning, Shop Floor Control, and Resource Scheduling. Provide Level 2 and Level 3 support for functional and technical issues, ensuring timely resolution and minimal business disruption. Collaborate with business users to gather requirements, configure solutions, and implement enhancements. Manage escalations and coordinate with Microsoft support when necessary. Oversee system updates, patches, and deployments using Lifecycle Services (LCS) and Azure DevOps. Develop and maintain documentation for processes, configurations, and troubleshooting steps. Support integrations with other systems and ensure data integrity across manufacturing workflows. Train and mentor junior support team members on manufacturing-related ERP functionalities. Required Qualifications 5+ years of experience supporting Microsoft Dynamics 365 Manufacturing or similar ERP systems. Strong understanding of manufacturing processes, including production planning, scheduling, and shop floor operations. Technical proficiency in SQL, Power Platform (Power BI, Power Automate), and data migration tools. Experience with Microsoft Lifecycle Services (LCS) and Azure DevOps for ERP deployments. Excellent problem-solving and communication skills, with the ability to work cross-functionally. Bachelor’s degree in Manufacturing, Industrial Engineering, Information Technology, or related field. Desired Qualifications Experience with D365 Supply Chain Management and Operations Activity modules. Familiarity with API integrations and customizations within D365. Knowledge of security roles and user management in Dynamics 365. Exposure to cloud technologies and Azure services. Desired Certifications Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330) Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-310) Microsoft Certified: Power Platform Functional Consultant Associate Working Conditions Office environment with occasional visits to secure facilities and operations centers. Standard business hours with 24/7 availability. It is PROENERGY’s policy to provide equal opportunity in employment to all its employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, national origin, marital status, ancestry, medical condition, military status, or any other characteristic protected by State or Federal law.