Lead Director, Workforce Budgeting, Demand Planning & Forecasting

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Lead Director, Budgeting, Demand Planning & Forecasting, is a strategic leadership role reporting directly to the Executive Director, Workforce Management. This leader drives demand planning, labor forecasting, and budgeting strategies to support CVS stores, optimize P&Ls, and partner closely with Finance. The role is accountable for delivering innovative solutions that challenge the status quo, ensuring CVS remains at the forefront of workforce management excellence. This position is one of three Lead Directors, working in close partnership with the Lead Director of Engineering and the Lead Director of Scheduling & Innovation, and maintains a strong, ongoing relationship with field partners to ensure solutions are practical, impactful, and colleague-centric. Responsibilities Lead demand planning and forecasting by designing and implementing advanced models that predict store labor needs and sales volume, supporting both near-term execution and long-range business goals Partner with field leaders and store teams to validate forecasting outputs, gather operational feedback, and ensure forecasting and scheduling solutions reflect real store challenges and opportunities Collaborate with the Lead Director of Engineering to embed new technology, automation, and analytics into forecasting processes, actively engaging field partners in pilots and rollouts Translate forecasts into actionable, colleague-centric scheduling and labor strategies in partnership with the Lead Director of Scheduling & Innovation, informed by direct field input Own labor budgeting and P&L support, including building and refreshing labor budgets, coordinating accurate budget submissions/forecasts with Finance and field leaders, and leading ongoing performance management through scenario modeling, variance analysis, and quarterly/annual business reviews Required Qualifications 10+ years of experience in Operations or Workforce Management roles 8+ years experience leading teams Advanced working knowledge of Microsoft Excel and PowerPoint with demonstrated ability to create senior-leader facing materials Ability to support minor travel (5%) Preferred Qualifications Master’s degree Prior retail pharmacy and/or healthcare industry experience Proven experience navigating and executing complex programs within a large, matrixed organization Demonstrated confidence, resilience, and ability to operate cross-functionally, including the ability to challenge the status quo and constructively navigate healthy tension Ability to manage day-to-day operational support while also driving long-term strategic objectives in parallel Education: Bachelor's degree or equivalent experience Pay Range The typical pay range for this role is: $100,000.00 - $231,540.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments . We anticipate the application window for this opening will close on: 06/24/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.