Lead Collection Associate (US Accounting)

Job Description: Job Summary The Collection Analyst is a results-driven member of the Finance and Accounting Team, responsible for the proactive oversight and management of customer account portfolios. The role ensures collection reports are consistently accurate and current, while fostering strong cross-functional collaboration with billing and account managers to drive timely resolutions and maintain healthy cash flow. Essential Duties & Responsibilities: Oversee and manage a portfolio of customer accounts, ensuring collections are done promptly and in compliance with company policies. Initiate and follow up with customers via email or phone regarding collecting outstanding balances due, uncover disputes and resolve payment delay issues Update the collections report with detailed records of collections activities, payment arrangements, and communications with customers. Work closely with billing and account management to ensure escalated disputes are resolved in a timely manner. Regularly monitor and analyze aging reports to prioritize accounts for collection based on outstanding balances and risk factors. Assist with ad hoc projects and tasks as directed by management related to collections strategy, reporting and process improvements. Timings: 7 AM to 4 PM EST Job Location: Remote (Anywhere from India) Skills & Requirements: Bachelor's Degree in finance, accounting or business - related discipline preferred Minimum of 2 years' work experience is required Excellent customer service orientation and interpersonal skills Good analytical and problem solving skills Superior attention to detail and accuracy What We Offer • Opportunity to grow your career with a rapidly growing organization. • Exposure to working with a Microsoft gold partner organization with the latest technologies. • People first organization culture • Company Paid Group Mediclaim Insurance for employee, spouse and up to 2 Kids of INR 400,000 per annum. • Company Paid Group Personal accidental insurance for employees of INR 1,000,000 per annum. • Company Paid & Manager approved Career Advancement Opportunities • Best in the Industry referral bonus policy. • 29 Paid leaves throughout the year • Company-paid Maternity leaves for female employees About the Company We are a global team of innovators and advocates transforming how financial data is captured, stored, and manipulated with our comprehensive suite of automation technology. Our platform seamlessly integrates with your existing ERP for an unrivaled end-user experience. We do the heavy lifting so accounting, procurement, and fundraising teams can do their best work. PairSoft’s aspires to be the strongest procure-to-pay platform for the mid-market and enterprise, with close integration to Microsoft Dynamics, Blackbaud, Oracle, SAP, Acumatica and Sage ERPs. At PairSoft, we are passionate about innovation, transparency, diversity, and advocating on behalf of our customers and communities we support. We offer exciting career opportunities and a collaborative culture that allows individuals to learn, grow, and create meaningful impact. We are expanding and seeking team players who are eager to jump in and contribute to our rapid growth! PairSoft is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other protected status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please email us at: [email protected]. To read our Candidate Data Privacy Notice - including GDPR - click here.