Lead Analyst – Real Estate Technology Infrastructure - Operations

Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities *Hybrid position requiring at least three days per week in-office and regular travel to properties to meet business needs* Leveraging an AI-first approach, the Lead Analyst, Real Estate Infrastructure Operations executes the deployment, configuration, monitoring, and support of technology infrastructure solutions across our property portfolio, including new developments, acquisitions, and management services assignments. This role serves as a hands-on technical resource responsible for translating established infrastructure standards and project-managed delivery plans into reliable operational outcomes. The position balances structured execution of tactical workloads, including system configuration, monitoring, alert analysis, and remediation, with disciplined coordination across internal teams and external vendors to ensure infrastructure platforms are secure, resilient, and aligned with business needs. This role reports to the Senior Associate, Real Estate Technology Infrastructure – Operations. Execute the deployment, configuration, validation, and support of enterprise network and infrastructure standards across corporate and property environments, including wireless, switching, firewalls, and site connectivity. Lifecycle Execution: Support the end-to-end implementation of technology infrastructure for new developments and major capital improvement projects as directed through established project management processes. Execute infrastructure scope for new property onboardings, acquisitions, and management services engagements, including ISP coordination, circuit turn-up support, and technology transitions. Configure and support network, firewall, wireless, and related infrastructure components in accordance with approved architecture, standards, and operational requirements. Coordinate with vendors, integrators, and service providers to manage implementation tasks, lead times, issue resolution, and delivery risks across active deployments. Review low-voltage drawings, technical specifications, and as-built documentation to support accurate implementation and alignment with architectural standards and operational requirements. Perform advanced troubleshooting, configuration changes, firmware updates, device reviews, and remote support activities using secure access tooling. Monitor infrastructure environments, analyze alerts and event data, identify root causes, and initiate remediation actions to maintain service reliability and operational stability. Cross-Functional Support: Partner with Technology, Management Services, Engineering, and Construction teams to execute project deliverables and resolve field-level constraints without impacting delivery timelines. Serve as a lead technical resource for complex or high-impact infrastructure and network issues requiring hands-on analysis, disciplined troubleshooting, and timely escalation. Apply security and risk considerations during deployment and operations, including firewall rule implementation, redundancy support, failover validation, and secure remote administration practices. Compliance & Risk: Ensure all OT deployments and operational activities comply with local regulations and company cybersecurity policies. Support infrastructure requirements for physical security systems, building automation systems, and other safety-critical environments. Maintain site-level and portfolio-level visibility into infrastructure deployments, system readiness, remediation activity, and transition status using enterprise service and project management tools. Ensure complete and accurate documentation, inventories, configuration records, and support notes are maintained to enable audits, investigations, incident response, and ongoing operations. Other duties and responsibilities as assigned. Qualifications Minimum Requirements include: Bachelor’s degree in MIS, Computer Science, or a related field from an accredited institution preferred or equivalent years of direct experience required. Professional Experience: 7–10 years of experience in OT infrastructure, enterprise networking, or technology operations, preferably within real estate, construction, or other distributed environment sectors. Hands-on experience in enterprise infrastructure, network operations, or technology support across multi-site or distributed environments. Practical experience leveraging AI tooling to realize insight and efficiency. Demonstrated experience configuring and supporting enterprise network and wireless environments, including firewalls, VPNs, switching, redundancy, and failover models. Experience supporting construction projects, property portfolios, or multi-site environments with active renovations, transitions, or onsite implementation activities preferred. Experience monitoring infrastructure environments, analyzing alerts, troubleshooting incidents, and driving remediation activities in operational scenarios. Strong working knowledge of vendor and ISP coordination, technical execution, and service delivery support. Project Management: Proficiency with tools like Procore, Bluebeam Revu, Jira, or Smartsheet is a plus. Clear written and verbal communication skills with the ability to document technical work and communicate effectively with technical and non-technical stakeholders. Ability and willingness to provide hands-on technical support while maintaining strong ownership, accountability, and communication practices. Proven ability to operate effectively in ambiguous, fast-paced, and high-pressure environments with cross-functional stakeholders. Strong working knowledge of OT/IT networking inc. converged networks, and typical connected building systems (i.e., BAS, BMS, ACS, CCTV). Base competency of modern building systems & “smart” infrastructure. Strong working knowledge of wireless technologies (i.e., DAS, managed Wi-Fi) preferred. Strong working knowledge of OT/IT cybersecurity frameworks, principles, and strategies. Network/communications certifications (i.e., CCNA, CCNP, CWNA) preferred. Strong cross-functional coordination, technical execution, and stakeholder management. Proficiency with tools like Procore, Bluebeam Revu, Jira, or Smartsheet is a plus. The nature of this role will require occasional work outside of Houston business hours to support escalations, deployments, or critical activities in other regions. Domestic and international travel will be required (up to 40% of the time) in support of key projects or sites. Travel assignments to certain sites may include requirements to wear provided personal protective equipment (PPE) and may include activities performed in a non-office environment, including outdoors. Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.