Law Enforcement Response Associate (Remote)

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: Integrity – Collaboration - Relationships – Excellence – Creativity - Results Join Us, Concentric - "Your World Secured" We are currently looking to hire a Law Enforcement Response Associate to join our team embedded with our client in San Francisco, CA! This position allows for remote work. Please note there are two shifts for this position. The candidate hired for this role would be required to work Sunday through Thursday, aligning with Pacific Time Zone hours of operation. JOB DESCRIPTION The Law Enforcement Response (LERT) Associate is pivotal in maintaining coordination between client teams, key law enforcement officials, and government agencies. This role drives strategic safety efforts for the client community and coordinates responses with other cross-functional teams. In this role, you will identify safety threats to the client community and take appropriate action by liaising with law enforcement agencies. Additionally, with your tenured experience, you will serve as a mentor to newer associates on the team and be responsible for engaging in highly sensitive case types and process improvement. RESPONSIBILITIES Respond to requests from law enforcement and government authorities globally. Review and assess requests related to critical safety incidents, emergency and emergency-in-progress situations that require timely and accurate response and engagement with Law Enforcement in order to keep the client community safe. Identify and flag potentially high-risk requests for internal escalation and review to LE Ops management. Investigate, track, analyze, and accurately respond to a variety of legal requests for user data, working directly with law enforcement authorities, government agencies, and court officials. Comprehensively document investigation results and decisions. Maintain high levels of confidentiality and accuracy while performing investigations. Ability to demonstrate excellent judgment and provide recommendations on the best course of action for responding to requests. Work with CS, Safety, and Trust teams to develop and refer relevant criminal matters to law enforcement authorities. Demonstrate great judgment and be open to sharing best practices with your LE Ops colleagues. Provide guidance and mentorship to other LE Ops associates; participate in the training of new associates. Ensure that urgent cases are identified, actioned effectively, and handled in accordance with applicable laws and internal community standards and policies REQUIRED QUALIFICATIONS Must be able to legally work in the country where this position is located without visa sponsorship. Fluency in Portuguese (reading, writing, and speaking) required 4+ years of relevant experience in legal operations, investigative, or analytical roles. Skilled in various computer systems, internet technology, and software (MS Office, etc.). Strong interpersonal and communication skills, both written and verbal. Analytically minded with strong attention to detail and accuracy. Advanced knowledge of SQL, Salesforce, and/or an interest in learning more. Ability to manage and prioritize large ticket volumes. Confidence in corresponding with law enforcement at all levels in a tactful and considerate manner, ensuring a positive stakeholder experience. Uses knowledge of how different teams across their function impact the achievement of objectives. A self-starter who enjoys working in a rapidly changing environment. Good sense of humor and a love for fun and adventure. Manages time efficiently and prioritizes deliverables effectively. Acts as a specialist, providing subject matter expertise and/or guidance to more junior team members. Works with a high degree of independence and initiative to resolve issues. A critical thinker with the ability to understand the implications of a given scenario within the business/operational context. Provides a high level of administrative support and works with highly sensitive and confidential material. Exchanges complex information and ideas effectively, adapting to a range of audiences. Contributes to and possibly leads to some process improvement. This is a full-time position. The team operates 24 hours per day, seven days per week, and requires regular shift work, including some holidays and weekends. This position requires up to 10% travel. Fluency in Portuguese (reading, writing, and speaking) required PREFERRED QUALIFICATIONS Bachelor’s Degree in a related field Investigative experience preferred Experience in data cleaning, data visualization, and/or data engineering COMPENSATION & BENEFITS The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents. Concentric also offers an HSA employer contribution Medical FSA Employer-paid insurance: life, STD, LTD, and AD&D 401 (k) including employer match 11 paid holidays Paid leave (vacation, sick, parental) Annual Health & Wellness Benefit Pet Insurance National discount employee program Employee Assistance Program for personal needs Credentity Protection - Eclipse Digital Protection by Concentric Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate. Dedicated Security and Intelligence Training Programs for Professional Development Coaching and Mentoring Opportunities San Francisco, California Pay Range $95,000 — $95,000 USD Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.